Assistant General Manager - Denali National Park, AK

Grande Denali Lodge & Denali Bluffs Hotel - CoolWorks.com

Job Title: Assistant General Manager

Department: Overhead/Administration

FLSA Status: Salaried/Exempt

Reports to: General Manager/Area General Manager

Job Summary: The Assistant General Manager is responsible for overseeing Front Desk operations to ensure exceptional guest service and operational efficiency. This role involves managing room reservations, front office systems, supplies inventory, and scheduling. The position requires a hands-on approach, assisting in various departments and working closely with housekeeping and maintenance to provide a seamless guest experience. The role is crucial in upholding company standards and supporting the General Manager in achieving the hotel’s operational goals.

Responsibilities:

• Manage Front Desk activities, ensuring the highest level of guest service during the check-in and check-out process.
• Oversee room reservations, front office systems, and manage supplies inventory to ensure smooth operations.
• Train, supervise, counsel, schedule, evaluate, and motivate all Front Desk associates.
• Work closely with housekeeping and maintenance departments to resolve issues promptly and efficiently.
• Use effective management skills and judgment to solve operational issues, ensuring the best possible outcomes.
• Ensure compliance with company standards to maintain consistent high-quality guest relations.
• Effectively communicate with guests and staff, both verbally and in writing, to provide clear instructions and resolve inquiries.
• Organize, conduct, and/or attend meetings to share and receive pertinent information.
• Assist in all areas of operations as required, demonstrating a fully hands-on approach.
• Support and embrace the management company’s culture and core values.
• Undertake additional assignments and responsibilities as directed by the General Manager.
• Minimum of one to two years’ experience as a Front Office Manager or Front Desk Supervisor.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Flexibility to work various shifts, including weekends and holidays.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is to:

• regularly required to stand; walk.
• use hands to finger, handle, or feel.
• reach with hands and arms.
• stoop, kneel, crouch, or crawl.
• regularly lift and/or move up to 10 pounds.
• frequently lift and/or move up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of sitting at a desk and working on a computer.

NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 

Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of JL Hospitality Management and/or the hotel.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.