What are the responsibilities and job description for the Operations Support Specialist position at Grandma Lucy's?
Job Summary:
We are seeking a detail-oriented and proactive Operations Support Specialist to join our team. This role is essential in ensuring smooth daily operations and providing exceptional support to our partners and internal teams. The ideal candidate will possess strong organizational skills, excellent phone etiquette, and a commitment to delivering high-quality support.
General Roles & Responsibilities:
- Perform data entry tasks.
- Manage partner inquiries and provide professional support, addressing inquiries and resolving issues efficiently.
- Monitor Ecomm partner platforms.
- Assist with production schedule management.
- Collaborate with team members to streamline processes and enhance operational efficiency.
- Maintain organized files and documentation for easy retrieval and reference.
- Contribute to a positive work environment by fostering teamwork and communication.
Qualifications:
- Quickbooks or accounting software experience.
- Microsoft Office Suite (1 to 2 years of Microsoft specific).
- Fast typing skills with a keen eye for detail.
- Project Management software (ClickUp, Asana, etc.).
- Shipping management software experience.
- Amazon Vendor Central experience.
- Understanding of supply chains and EDI Strong customer service etiquette with the ability to communicate effectively.
- Proficiency in data entry with attention to detail.
- Excellent organizational skills to manage multiple tasks efficiently.
- Experience in partner support roles is preferred, showcasing a commitment to client satisfaction.
- Ability to work collaboratively within a team while also being self-motivated.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location:
- In office
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Salary : $22 - $24
