What are the responsibilities and job description for the Room Service Attendant position at Grandover Resort & Spa, a Wyndham Grand Hotel?
The Room Service Server ensures that guests receive exceptional service within the comfort of their rooms.
This position requires a blend of hospitality and organizational skills to ensure that orders are accurately taken, prepared, and served in a timely and professional manner.
Key Responsibilities : Order Taking and Accuracy : o Greet guests warmly when taking room service orders.
o Accurately record guests food and beverage preferences, special requests, and dietary restrictions.
o Coordinate with the kitchen to ensure correct preparation of orders.
Timely Delivery and Presentation : o Deliver orders promptly to guests rooms.
o Set up the dining area within the room, including table settings, silverware, and glassware.
o Present dishes professionally, ensuring they are beautifully arranged.
Attention to Detail : o Double-check orders before leaving the kitchen to avoid mistakes.
o Anticipate guest needs, such as extra condiments, napkins, or utensils.
o Remove used dishes discreetly after the meal.
Billing and Payment : o Prepare accurate bills for room service orders.
o Process payments efficiently, whether through cash, credit card, or room charge.
Professionalism and Etiquette : o Maintain a polished appearance while interacting with guests.
o Adhere to fine dining etiquette, ensuring a refined experience.
o Handle any guest requests or concerns diplomatically.
