General Manager

Summary: As the General Manager, you’ll be responsible for operational oversight, team building, coaching, mentoring and building the culture of the team at our growing organization. You’ll be joining the team during an exciting time of growth where you’ll have the opportunity to make significant contributions to operational excellence and helping to develop a winning culture.

Company Description: Grandville Trailer is West Michigan’s premier full-service dealership for light- to medium-duty trailers: sales, parts, service and rentals. If you need an enclosed cargo trailer, utility trailer, landscape trailer, dump trailer, car trailer or equipment trailer – we’ve got you covered. We operate 2 locations and brands – Grandville Trailer in Grandville and Holland Trailer in Zeeland. Both locations have fully stocked lots with plenty of new trailer inventory, an extensive selection of parts, full-service repair facilities and a fleet of rental units to serve all our customers’ trailer needs. 

We’ve grown aggressively and purposefully over the last 5 years both organically and through acquisition, adding our 2^nd location in Holland in 2023. We’re looking to add to our staff by hiring a General Manager to directly oversee our Grandville location, and drive operational efficiencies, culture and accountability throughout the organization. This role will work closely with both our teams in Grandville & Holland.

Duties & Responsibilities:

·       Lead a team of sales & service employees.

·       Demonstrate leadership by setting clear expectations, training and developing the team to drive performance and product knowledge, and ensure excellent customer service from a customer’s inquiry through post-sales service.

·       Hold the team accountable, monitor team performance, and address challenges with a growth mindset, while providing clear and actionable feedback.

·       Partner closely with the owner and team to drive sales, service and profitability goals.

·       Effectively communicate with team members, vendors and customers.

·       Implement, document and train the team on processes & tools. 

·       Work with customers as needed, completing sales and managing customer issues.

·       Analyze market trends, business needs and customer feedback to identify opportunities for improvement and business growth.

Qualifications:

·       At least 5 years’ experience developing and managing high-performing teams.

·       Experience in high-ticket retail and/or B2B sales, ideally within the commercial equipment and/or dealership environment.

·       Great communication skills with the proven ability to gain influence.

·       Humble, self-motivated and growth-oriented mindset.

·       A “whatever it takes” attitude and willingness to jump directly into issues, problems or opportunities around dealership or team performance.

·       Comfortable in an evolving, small business environment.

·       Experience in after-sales service (parts sales, repairs, warranty work) in a dealership environment is desirable but not required.

·       Experience in a multi-unit retail environment is desirable but not required. 

Keywords: Operations Manager, District Manager, Director of Operations