Claims Rep 2 MD - WA

Join Grange Insurance Association, a well-established leader in the insurance sector for over a century! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring!

Position Overview

We are looking for someone who can assist our customers when they need us the most! As a Material Damage Claims Representative 2, you will investigate, evaluate, negotiate, and bring Material Damage claims to a final resolution. You will handle claims for both first party and third-party claimants, including, but not limited to, liability investigations and damage assignments.

Responsibilities Include

• Promptly and effectively handling to conclusion all assigned claims in accordance with prescribed authorization and claims best practices.
• Making decisions within delegated authority as outlined in company policies and procedures.
• Initiating and conducting follow-ups via proficient use of claims systems and related business systems.
• Verifying proper policy coverages and applies best claims practices to conclude assigned cases in accordance with company guidelines. Adhering to high standards of professional conduct while providing delivery of superior claims service.
• Opening, closing, and adjusting reserves and payments in accordance with company practices designed to ensure reserve adequacy.
• Maintaining current knowledge of guidelines in the claims function, policy changes and modifications, and relevant laws and regulations in the states in which GIA does business.
• Partners with other groups to identify fraud and recovery opportunities.
  
  

Qualifications

• Demonstrated proficiency in claims adjustment with a proven track record of effectively managing and resolving insurance claims.
• Proven experience in delivering exceptional customer service with a commitment to upholding our customer value proposition. This includes a proactive approach, a strong sense of urgency, and the ability to anticipate and address customer needs.
• Familiarity with or a keen ability to quickly grasp auto insurance contracts and policies.
• Inquisitive mindset to investigate and comprehend the circumstances surrounding accidents, delving into the responsibilities of involved parties and potential breaches.
• Strong analytical skills essential for decision-making and conflict resolution, including the application of coverage to submitted claims, understanding jurisdictional laws, and interpreting policy exclusions and exceptions.
• Exceptional written and verbal communication skills to effectively engage and negotiate with diverse stakeholders.
• Organizational proficiency to prioritize tasks and manage workloads efficiently.
• Demonstrated ability to handle confidential information with discretion and sound judgment.
  
  

Comprehensive Benefits

• Pay Range: $22.09 - $28.88 per hour
• Flexible hybrid work schedule (2 days per week in Seattle office required)
• Medical, Dental, and Vision plans
• 401(k) plan with up to 5% match
• Employer sponsored LTD, life insurance, and AD&D
• Discretionary profit sharing and bonuses
• Fully subsidized ORCA card and/or free parking for Seattle employees
• Education Reimbursement
• On-Site Fitness Center
• Opportunities for career growth and advancement within the organization.
• A supportive and collaborative work environment.
• Ongoing training and professional development opportunities.
  
  

How To Apply

If you are passionate about helping people, have a strong understanding of auto claims, and are ready to join a dynamic team, we encourage you to apply.

Grange Insurance Association is an equal opportunity employer and welcomes all qualified candidates to apply. Grange Insurance Association is committed to ensuring a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage applications from candidates of all backgrounds and experiences.

Compensation details: 22.09-35.66 Hourly Wage