Claims Property Field Catastrophe Representative (Indianapolis, Indiana)

It’s ok if you don’t meet every requirement. At Grange, we prioritize creating a diverse, equitable and inclusive workplace. If you're enthusiastic about this role but your previous experience only partially matches qualifications in the job description, we still encourage you to apply. We believe in fostering growth and providing opportunities for continuous learning and development of skills as you progress in your career with us.

Summary: This position is responsible for investigating, evaluating and negotiating settlement of assigned       property claims with the goal of serving the customer and ensuring quality file handling.

What You’ll Be Doing:

• Responds on short notice and for extended periods to CAT deployment directive which may include weekends.
• Travels to catastrophe areas to evaluate, negotiate and settle personal and commercial property claims resulting from natural disasters in various geographic locations.
• Perform onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages.
• Pursuant to line of business strategies and good faith claim practices: document all claim activity to support the claim file, including working with SIU and Subrogation partners.
• Create a high level of policyholder satisfaction by complying with established service standards.
• Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
• Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and experts.
• Responds to inquiries from policyholders, agents, internal partners and others.
• Contribute to a positive work environment by positively influencing others, striving for high performance results with a "can do" attitude. Exhibit accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
• Mentor members of Inside and Field Property Team and Expandable CAT Team.
• During periods of non-Catastrophe, provide assistance with complex losses as needed, to include both personal lines and commercial lines claims.
• Provide technical support to the Catastrophe Claims team members with regards to Property claims handling, claim handling time management, and claim skill development.
• Operates and maintains company vehicle.
• This position requires the individual to access and inspect all areas of a building or structure which is physically demanding requiring the ability to carry, set up and climb a ladder. Must be able to safely lift up to 40 lbs., walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).
• Requires extensive overnight travel 50% of time.

What You’ll Bring To The Company:

High school diploma or equivalent plus 3 years field property claims handling experience, or equivalent combination of education and experience preferred.  Bachelor's degree in related field preferred.  Must possess strong communication and organization skills and proficient with personal computer.  Should be proficient in property estimating and damages. Demonstrated ability to interact with customers and agents in a professional manner. Valid driver's license and good driving record required.  Must be able to travel upon immediate notice. State specific adjusters’ license may be required. 

About Us:

Grange Insurance Company, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin and holds an A.M. Best rating of "A" (Excellent).

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on employee feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave, and expanded categories of bereavement leave.   

Who We Are:

We are committed to an inclusive work environment that welcomes and values diversity, equity and inclusion. We hire great talent from various backgrounds, and our associates are our biggest strength. We seek individuals that represent the diversity of our communities, including those of all abilities. A diverse workforce's collective ideas, opinions and creativity are necessary to deliver the innovative solutions and service our agency partners and customers need. Our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.

Our Associate Resource Groups help us create a more diverse and inclusive mindset and workplace. They also offer professional and personal growth opportunities. These voluntary groups are open to all associates and have formed to celebrate similarities of ethnicity/race, nationality, generation, gender identity, and sexual orientation and include Multicultural Professional Network, Pride Partnership & Allies, Women's Group, and Young Professionals.

Our Diversity, Equity and Inclusion Council, created in 2016, is focused on professional development, networking, business value and community outreach, all of which encourage and facilitate an environment that fosters learning, innovation, and growth. Together, we use our individual experiences to learn from one another and grow as professionals and as people.  

We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.

Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion™, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.