What are the responsibilities and job description for the Commercial Lines Technician (Hybrid/Remote) position at Grange Insurance?
Ready to be a part of our Team? Grange Insurance provides more than peace of mind and protection during life’s unexpected events. Named “Top Workplace in Columbus,” in 2023 and “Top Workplace in Columbus for Young Professionals” in 2024, Grange encourages Associates to explore their potential, think creatively and push the boundaries of innovation and success. At Grange, you’ll find a high-performing, collaborative team and a financially strong and stable company.
It’s ok if you don’t meet every requirement. At Grange, we prioritize creating a diverse, equitable and inclusive workplace. If you're enthusiastic about this role but your previous experience only partially matches qualifications in the job description, we still encourage you to apply. We believe in fostering growth and providing opportunities for continuous learning and development of skills as you progress in your career with us.
Summary: This position is responsible for providing timely, high quality customer service to underwriters and agents by screening, rating, and entering all commercial account transactions. Handles a large territory, premium and quote volume.
What You’ll Be Doing:
- Applies good decision-making skills in response to inbound calls and emails regarding policy changes, renewals, NB/quotes, or other inquiries on processing.
- Assists others in the department as needed to meet department service standards and ensures efficient operation of the department.
- Communicates effectively and efficiently with our business partners.
- Demonstrates proficiency in rating and processing of all lines of business.
- Embraces a culture of Continuous Improvement (CI) and actively identifies opportunities for improvement to increase efficiency and decrease waste, aiding in expense reductions for Commercial Lines.
- Executes pricing on behalf of and in conjunction with the Commercial Lines strategy.
- Maintains a thorough knowledge of ISO and underwriting rules, rating and coverage forms. Possesses an in-depth knowledge of department workflow and procedures.
- Responsible for understanding, assisting and problem solving for agents and Enterprise as needed. Utilizes analytical skills to problem solve/research and handle/report rating inconsistencies.
- Reviews and handles all transaction types within the highest delegated authority.
- Utilizes and adapts quickly to automation/new processes including working with Microsoft 365 Applications.
- Quote and/or enter transactions for all commercial lines of business, ensuring accuracy and timeliness as set by department standards.
WHAT YOU’LL BRING TO THE COMPANY:
High school diploma or equivalent. 1-5 years commercial lines technician experience desired. Must possess excellent communication, data entry, analytical and organizational skills. The desired candidate must be dependable (with excellent attendance), present a professional image, able to follow through on their own initiatives, and able to complete multiple tasks within established deadlines. Must have the willingness and ability to give, receive, and apply feedback. Must demonstrate the ability to be flexible with tasks due to increased knowledge base. Proficient with personal computers and desktop applications. Willingness to participate in mentorship, continuing education and/or training.
About Us:
Grange Insurance Company, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin and holds an A.M. Best rating of "A" (Excellent).
Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on employee feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave, and expanded categories of bereavement leave.
Who We Are:
We are committed to an inclusive work environment that welcomes and values diversity, equity and inclusion. We hire great talent from various backgrounds, and our associates are our biggest strength. We seek individuals that represent the diversity of our communities, including those of all abilities. A diverse workforce's collective ideas, opinions and creativity are necessary to deliver the innovative solutions and service our agency partners and customers need. Our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.
Our Associate Resource Groups help us create a more diverse and inclusive mindset and workplace. They also offer professional and personal growth opportunities. These voluntary groups are open to all associates and have formed to celebrate similarities of ethnicity/race, nationality, generation, gender identity, and sexual orientation and include Multicultural Professional Network, Pride Partnership & Allies, Women's Group, and Young Professionals.
Our Diversity, Equity and Inclusion Council, created in 2016, is focused on professional development, networking, business value and community outreach, all of which encourage and facilitate an environment that fosters learning, innovation, and growth. Together, we use our individual experiences to learn from one another and grow as professionals and as people.
We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.
Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion™, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.
