What are the responsibilities and job description for the Scheduling Coordinator position at Granite and Marble Specialties?
Granite and Marble Specialties is one of the Pacific Northwest’s premier providers of stone countertops and surfaces. With multiple showrooms and fabrication facilities, we specialize in providing high-quality granite, marble, and quartz products with exceptional service from start to finish. As we continue to grow, we’re looking for a detail-oriented, customer-focused Scheduling Coordinator to join our dynamic team.
Position Summary:
The Scheduling Coordinator is responsible for managing the flow of templating, fabrication, and installation appointments. This role acts as a central hub between customers, sales, fabrication, and installation teams to ensure a smooth and timely project experience. Ideal candidates will have strong communication skills, be highly organized, and thrive in a fast-paced environment.
Key Responsibilities:
- Coordinate and schedule appointments for templates, installations, and service calls.
- Communicate effectively with customers regarding timelines, expectations, and project updates.
- Work closely with the sales team to verify project readiness and relay customer needs.
- Coordinate with fabrication and installation teams to optimize routes and reduce delays.
- Monitor daily capacity and reschedule as needed to accommodate changes or emergencies.
- Update and maintain accurate records in the company’s CRM and calendar systems.
- Confirm access to job sites and verify all necessary information before dispatch.
- Follow up with customers post-installation to confirm satisfaction or identify issues.
- Assist in resolving scheduling conflicts or customer complaints promptly and professionally.
Qualifications:
- Prior experience in scheduling, dispatching, or project coordination (construction or home improvement industry a plus).
- Strong organizational and time management skills with the ability to handle multiple tasks.
- Excellent verbal and written communication skills.
- High attention to detail and problem-solving abilities.
- Proficient in using scheduling software and CRM platforms (experience with Moraware is a plus).
- Customer-service mindset and ability to work well under pressure.
- Bilingual (English/Spanish) is a plus, but not required.
What We Offer:
- Hourly compensation based on experience
- Opportunities for advancement within a growing company
- Collaborative and supportive team culture
Job Type: Full-time
Pay: $20.50 - $27.61 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $21 - $28
