What are the responsibilities and job description for the Automotive Service Advisor position at Granite Automotive?
Job Summary
We are looking for an experienced Automotive Service Advisor to join the team at Granite Automotive in Rapid City, South Dakota. This is a key individual contributor position and the qualified individual will provide excellent customer service while managing service consultant duties. The successful candidate will have a strong knowledge of automotive mechanics, customer service, and computer skills.
Compensation & Benefits
Competitive salary commensurate with experience
Health, Life, Vision, Dental Insurance
AFLAC Coverages
401k with Company Matching
PTO & Paid Holidays
Flexible Spending Account
ESSENTIAL DUTIES:
- Greets all customers promptly; provides timely professional service.
- Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Estimates cost and completion time/settles customer accounts.
- Communicates with customers about the status of work.
- Coordinates activities to ensure repair work is fixed right the first time and completed on time.
- Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
- Meets or exceeds goals for add-on sales.
- Delivers the right car in perfect condition every time.
- Identifies repeat customers and treats them accordingly.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
- Documents repair order changes.
- Eliminates surprises for the customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues
QUALIFICATIONS:
- High School Graduate required
- Valid in-state driver’s license and a good driving record.
- 2 years in an automotive service environment preferred
- Mechanical experience preferred
- Ability to read and comprehend instructions and information.
- Computer Skills
- Organized and able to manage time wisely
- Solid written and verbal communication skills including excellent customer service and phone skills.
- Positive attitude
- Professional personal appearance.
EEOC Statement
Granite Automotive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected vet status.
