What are the responsibilities and job description for the Banking Associate position at Granite Bank?
About the Role
The Banking Associate position at Granite Bank is an exciting opportunity to join our team of dedicated professionals. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, handling phone inquiries, and ensuring a superior customer experience.
Key Responsibilities
- Foster a positive and welcoming atmosphere for our customers.
- Process customer transactions efficiently and accurately.
- Maintain accurate cash handling procedures, adhering to security protocols.
- Comply with relevant laws and regulations, such as the Bank Secrecy Act, Privacy, and Funds Availability.
- Develop and maintain strong customer relationships through effective communication and problem-solving skills.
- Handle incoming calls professionally, directing them to the appropriate departments or individuals when necessary.
- Cultivate a culture of excellent customer service within the team.
- Work collaboratively with the Operations Manager and Customer Service team to implement customer feedback and improve service quality.
