What are the responsibilities and job description for the Customer Service Director position at Granite Bank?
About Granite Bank:
Granite Bank is one of the fastest-growing banks in Minnesota, with a strong focus on community banking and customer service. We're seeking a Banking Team Supervisor for our Champlin location to lead our deposit operations, foster a customer-first environment, and ensure our team adheres to the core principles of the Granite Way.
Key Responsibilities:
- Oversight of Deposit Operations: Ensure all deposit operations are executed efficiently and accurately, in compliance with Granite Bank policies and regulatory requirements.
- Growing the Deposit Base: Lead efforts to expand the branch's deposit base by identifying opportunities to retain and grow relationships with existing customers while attracting new ones.
- Cash Management: Oversee cash management and balancing procedures to maintain operational excellence.
Requirements:
- 5-10 years of experience in a banking or financial services environment, with a focus on deposit operations and customer service.
- Proven leadership experience managing a team, with the ability to develop talent and drive performance.
- Expertise in addressing complex customer service issues, resolving complaints, and ensuring customer satisfaction.
