What are the responsibilities and job description for the Relationship Manager position at Granite Bank?
Job Summary
The Relationship Manager position at Granite Bank offers an exciting opportunity to develop and maintain strong customer relationships while delivering exceptional service. As a key member of our customer service team, you will be responsible for handling phone inquiries, processing customer transactions, and ensuring a superior customer experience.
Key Responsibilities
- Build and maintain strong customer relationships through effective communication and problem-solving skills.
- Process customer transactions efficiently and accurately, maintaining accurate cash handling procedures.
- Comply with relevant laws and regulations, such as the Bank Secrecy Act, Privacy, and Funds Availability.
- Cross-sell bank products and services during interactions to contribute to revenue growth.
- Handle incoming calls professionally, directing them to the appropriate departments or individuals when necessary.
- Collaborate with the Operations Manager and Customer Service team to implement customer feedback and improve service quality.
