What are the responsibilities and job description for the Teller position at Granite Bank?
Job Summary
You will play a pivotal role in delivering exceptional service to our customers as a Teller. Reporting to the Market President, your responsibilities will be multifaceted and include processing customer transactions, handling phone inquiries, and ensuring a superior customer experience.
Key Responsibilities
- Create a welcoming atmosphere for our customers.
- Process transactions accurately and efficiently.
- Ensure cash accuracy, maintaining a balanced cash drawer within assigned limits and adhering to security protocols.
- Understand and comply with relevant laws and regulations, including Bank Secrecy Act, Privacy, and Funds Availability. Adhere to bank-wide policies and procedures.
- Cross-sell bank products and services during interactions, contributing to revenue growth.
- Manage incoming calls professionally, directing them to relevant departments or individuals when necessary.
- Cultivate strong customer relationships by actively listening to concerns and providing prompt solutions.
- Resolve escalated customer issues professionally and efficiently, escalating when necessary.
- Collaborate with the Operations Manager and Customer Service team to implement customer feedback and enhance overall service quality.
- Perform additional duties as assigned.
Requirements
- High school diploma or equivalent.
- Proven experience in customer service, preferably in banking.
- Exceptional interpersonal skills with the ability to empathize and build rapport.
- Strong attention to detail and mathematical proficiency.
- Prior experience with cash handling.
- Able to manage multiple tasks effectively in a fast-paced environment.
- Professional appearance and demeanor.
- Detailed understanding of banking services and products.
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and relevant software programs.
- Excellent communication, sales, and negotiation skills.
