What are the responsibilities and job description for the Account Management Consultant position at Granite City Electric Supply Company?
As an Account Management Consultant at Granite City Electric Supply Company, you will play a critical role in our financial operations. You will be responsible for collecting past due customer accounts, resolving credit and collection inquiries, and maintaining accurate records.
About the Opportunity
This is an exciting opportunity for individuals with experience in collections and strong analytical skills. You will work closely with our sales team to identify potential issues and provide solutions to maintain a positive relationship with our customers.
- Provide customers with their account information and resolve billing/payment disputes by researching account history and scanning documentation that clarifies issues.
- Consistently and promptly follows up with customers to bring quick closure to open issues.
Key Responsibilities
You will be responsible for:
- Conducting all customer contacts in the spirit of providing friendly, courteous, exceptional service.
- Researching customer credit balances and process customer refunds as appropriate.
- Other duties as required during various financial and banking audits.
