What are the responsibilities and job description for the Credit & Collections Specialist position at Granite City Electric Supply Company?
Granite City Electric Supply is the area's premier electrical distributor serving electrical contractors as well as residential, commercial and industrial customers for over 100 years. With over 30 branches covering Massachusetts, New York, Rhode Island, New Hampshire, Vermont and Connecticut, we are the largest regional independent electrical supply company and the official distributor of electrical supplies to the Boston Red Sox.
In addition to standard benefits, Granite City Electric offers a company 401K match and profit sharing, competitive health benefits with telehealth, up to $450 in health & wellness reimbursement, employee assistance program and referral incentives.
Summary :
We are looking to hire 2 Credit and Collections Specialist's. A Credit and Collections Specialist should have the ability to perform telephone collection of past due customer accounts and resolve credit and collection inquiries and complaints. Additionally, the individual must be able to review age analysis reports to resolve any delinquencies immediately. If you believe you would be a good fit for this position, please apply today. We offer great benefits, competitive pay, and more!
Essential Functions :
- Make regular, consistent collection calls to past due customers to obtain payment commitments.
- Follow up on commitments and promptly follow up on all that go delinquent.
- Alert supervisors / sales team to problem situations for possible suspension of further credit.
- Maintain neat, orderly document and collection contact files.
- Establish credit worthiness by gathering credit reports / information / applications
- Familiar with Bankruptcy, Collections, and Insufficient check procedures.
- Provides customers with their account information and resolves billing / payment disputes by researching account history and scanning documentation that clarifies issues.
- Consistently and promptly follows up with customers to bring quick closure to open issues.
- Conducts all customer contacts in the spirit of providing friendly, courteous, exceptional service.
- Research customer credit balances and process customer refunds as appropriate.
- Other duties as required during various financial and banking audits
Position Requirements :
Education and / or Experience :
Join our team and work among the best in the industry! Granite City offers competitive wages, great benefits including medical, dental, vision, life, STD / LTD, 401k, vacation, holiday, sick and more!
We are an equal opportunity employer. Disabled / Veteran. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. Granite City Electric uses E-Verify.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
