What are the responsibilities and job description for the Financial Recovery Specialist position at Granite City Electric Supply Company?
We are looking for a motivated and organized Financial Recovery Specialist to join our team at Granite City Electric Supply Company. As a key member of our financial operations, you will be responsible for collecting past due customer accounts, resolving credit and collection inquiries, and maintaining accurate records.
About the Position
This is an exciting opportunity for individuals with experience in collections and strong analytical skills. You will work closely with our sales team to identify potential issues and provide solutions to maintain a positive relationship with our customers.
- Establish credit worthiness by gathering credit reports/information/applications.
- Familiar with Bankruptcy, Collections, and Insufficient check procedures.
- Provides customers with their account information and resolves billing/payment disputes by researching account history and scanning documentation that clarifies issues.
Responsibilities
You will be responsible for:
- Conducting all customer contacts in the spirit of providing friendly, courteous, exceptional service.
- Researching customer credit balances and process customer refunds as appropriate.
- Other duties as required during various financial and banking audits.
