What are the responsibilities and job description for the Showroom Sales Associate position at Granite Group?
The Sink & Spout Showroom Sales Associate is responsible for learning the ins and outs of the decorative plumbing, fixture and lighting business, developing a keen understanding of our operations, and exceeding customer expectations with superior customer service, product and industry knowledge. The Sales Associate will help Sink & Spout meet or exceed its sales and gross profit goals. When the Sales Associate has demonstrated competency in these areas, they will move into a Senior Sales Associate role. This is a full-time position with hours that may include evenings and/or weekends.
Essential Duties & Responsibilities
Greet visitors by phone and in person in a friendly, professional manner.
Develop knowledge and expertise on all the products and lines displayed in the store as well as industry trends.
Learn and practice excellent sales and customer service skills.
Be mindful of the store’s sales goals, profit goals, and the products that can best help achieve them.
Learn the pricing structure for different customer types.
Become proficient with CSD, the company’s order entry and inventory system.
Generate sales by meeting with and selling to Sink & Spout customers: plumbing contractors, general contractors, builders & remodelers, designers, architects, homeowners.
Promptly prepare and distribute quotes to all involved in a project (homeowner, contractor, etc.)
Learn Specbook software; prepare and maintain Specbooks for customers.
Follow up on all quotes in a timely manner until a sales order is closed or rejected.
Work collaboratively with the contractor/builder/etc. to help ensure the project runs smoothly and on time.
Proactively keep the customer apprised of the status of their order.
Develop a network of repeat customers, particularly within the trades.
Participate in meetings, marketing events and training events, both live and virtual, offered by the company and/or product vendors.
Help keep the interior store environment (including desk area) and product literature complete, clean, neat and attractive.
Help monitor exterior storefront to ensure it is neat and tidy, e.g. windows, doors, sidewalks, plantings.
Perform all duties in a consistently safe manner, and adhere to all company safety policies.
Perform other duties as assigned.
Maintain a professional appearance.
Knowledge, Skills and Abilities
Knowledge of the kitchen and bath or lighting industry and/or a strong desire to learn
Knowledge of solutions-based selling and closing techniques and/or a strong desire to learn
Strong math skills
Knowledge of common computer applications and internet search techniques
Customer service orientation
Strong communication (written and verbal) and interpersonal skills
Assertiveness
Excellent organizational and time management skills; ability to prioritize
Good problem-solving and conflict resolution skills
Education and Experience
High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
This Job Description describes the general nature and level of work being performed in this role. This is not intended to be an all-inclusive list of duties. Other responsibilities may be assigned, as required, by management. In addition, other knowledge, skills and abilities may be required as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The Granite Group is an Equal Opportunity Employer
