Client Services Representative

Job Summary

Granite State Analytical Services, LLC is an environmental testing laboratory specializing in drinking water analysis for both public water systems and private individuals. We have a strong commitment to our clients and our employees. This position offers excellent opportunities for growth in an organization that truly values its human resources. We cultivate an atmosphere of teamwork and cooperation in our fast paced environment and are looking to invite the right candidate to join our growing team. The ability to multi task, use Microsoft Office, and learn new skills will be critical for the successful candidate. Strong attention to detail along with excellent written and verbal communication skills is necessary. Our Client Services Rep will work to continuously improve our client’s experience and office logistics.

Responsibilities and Duties

Daily responsibilities will include a variety of functions including customer service, answering phones, sample receipt and data entry.

Client Services Representative

The successful candidate will:

• project a welcoming, friendly and service-minded attitude regardless of the challenges being faced,
• have excellent written communication, interpersonal, social, phone and customer service skills
• achieve thoroughness and accuracy when accomplishing a task,
• have the ability to problem solve difficult and stressful situations,
• be proficient in Microsoft Office Suite as well as other computer and social media programs, and
• be fast and accurate when entering data

Work environment: Laboratory office setting with frequent interruptions. Physical requirements include 85% of time sitting at a desk, intermittent standing and walking. Candidate should have the ability to push, pull, bend, reach and lift up to 20 pounds.

Qualifications and Skills

Required education:

• High school or equivalent

Required experience:

• Experience helpful, but willing to train the right candidate

Benefits

Our company is committed to maintaining a challenging environment that promotes personal accountability, personal growth, and an active role in driving the vision of the company. We offer competitive pay, full benefits including medical and dental coverage as well as 401(k), profit sharing, basic life insurance with the option of supplemental, paid vacation time after 1 year of employment and paid holidays including 3 floating holidays after 90 days of employment. Experience in the drinking water or laboratory field would be helpful but is not required.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Derry, NH 03038 (Required)

Work Location: In person

Salary : $19 - $21