What are the responsibilities and job description for the Table Games Floor Supervisor position at Granite State Gaming & Hospitality LLC?
SUMMARY DESCRIPTION:
The Table Games Floor Supervisor is responsible for assisting with managing the Table Games Department; providing staff with effective guidance and assistance regarding accomplishing the goals and objectives of the table games facilities.
ESSENTIAL JOB FUNCTIONS/DUTIES:
- Tracks and documents play of guests including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.
- Maintains proper table inventories through fills and credits.
- Issues playing cards and dice and review them for irregularities at the beginning of the shift.
- Assists with personnel functions, such as: training, development, supervision, evaluations, and disciplinary actions; will perform these functions in a timely manner.
- Supervises, coaches, instructs and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes.
- Assists with staff schedules for assigned shift, including the scheduling of any necessary team member training.
- Investigates and resolves guest complaints regarding customer services issues in a positive manner.
- Ensures team member compliance with all departmental, company, gaming policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes.
- Maintains company, team member, and guest information confidentiality.
- Must be flexible in scheduling based on business needs.
- Performs other duties as assigned.
JOB SPECIFICATIONS:
- Must be 21 years of age or older.
- Three or more years of applicable experience with a minimum of two years of supervisory experience preferred, Associates or above degree preferred, or combination of experience and education.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Demonstrates commitment to guest service excellence and ethical conduct.
- Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.
- Working knowledge of company internal controls and policies and procedures.
- Working knowledge of all table games and their rules and regulations.
- Exhibits respectful consideration of viewpoints, situations, and others.
- Places the guest's experience and safety at the forefront of every decision.
