What are the responsibilities and job description for the Cage Manager position at Granite State Gaming & Hospitality?
SUMMARY DESCRIPTION:
The Cage Manager is responsible for overseeing the activity of the Casino Cage and Drop/Count operations while protecting the Casino's assets.
ESSENTIAL JOB FUNCTIONS/DUTIES:
- Provide exceptional Guest service while maintaining a positive attitude.
- Support and motivate Team Members while ensuring team responsibilities are performed according to established departmental standards.
- Manage daily area operations by overseeing a team, coordinating activities, and ensuring a positive experience for our Guests.
- Responsible for physical control of all funds in the Cage/Vault which includes assessing coin and currency levels to maintain optimum levels for operations.
- Safeguard Casino assets through development of sound policies and procedures that will increase profitability and lower discrepancies.
- Advise senior management of major cage exceptions.
- Conduct departmental investigations for variances, initiates surveillance requests as necessary.
- Develop and conduct ongoing Title 31 training in all applicable areas and ensure compliance by all Team Members.
- Oversee complete operations of the Cage.
- Monitor all Cage operational areas for efficiency and effectiveness and make recommendations for automation, as necessary.
- Ensure Cage Team Members have updated knowledge of casino promotions.
- Lead and manage Team Members and processes while overseeing and directing daily department operations.
- Serve as the subject matter expert on departmental processes and procedures while responsible for all department compliance.
- Lead coaching, corrective counseling, and performance evaluations for all Cage Team Members.
- Lead, maintain and foster timely communication, teamwork, and collaboration within their scope of responsibility.
- Recruit, train, and motivate all Cage Team Members, effectively regulating department headcounts and turnover rates.
- Aid in drafting, creating and updating policies and procedures under the guidance of Leadership.
- Assist in budget creation, meeting revenue targets, managing expenses effectively, and ensuring adherence to annual budgetary limitations.
- Partner with Human Resources on disciplinary matters and employment terminations.
- Other duties as assigned.
- Strong listening and communication skills.
- Problem-solving and critical thinking.
- Must be able to work independently and maintain a high level of performance.
- Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
- Focus on teamwork and collaboration with others.
- Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business.
- Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
- Build lasting relationships by demonstrating honesty, integrity, and effective communication.
- Driven to exceed expectations while remaining accountable and fair.
- Must be 21 years or older.
- High school diploma. GED, or relevant experience.
- Previous gaming or banking experience preferred.
- Excellent customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Yes.
