IT and HHR Technician

Job Summary:

The IT and HHR Technician plays a critical role in ensuring the smooth operation of our casino's technology infrastructure. This position provides comprehensive support for a diverse range of hardware and software, including: HHR EGMs (Historical Horse Racing, Electronic Gaming Machines), CMS (Casino Management System), Casino IT networks, personal computers (PCs), Ticket Redemption and ATM machines, audio/visual (AV) equipment, surveillance system, access control systems and point-of-sale (POS) systems. This position will work closely with the casino management team and 3rd party vendors, ensuring a well-functioning and reliable technological infrastructure for the casino.

Responsibilities:

• HHR EGMs:
• Lead the installation and movement of HHR EGMs (Historical Horse Racing, Electronic Gaming Machines). Coordinate vendors, regulatory process and connect machines to the casino CMS (Casino Management System)
• Assist as needed on fixing issues that may arise on HHR EGMs
• Retire HHR EGMs as needed
• CMS:
• Become familiar with the CMS (Casino Management System)
• Setup and maintain up to date HHR EGMs data in the CMS
• Assist in running reports as needed for G2 Gaming Staff and 3rd party partners
• Setup and configure CMS tools such as floor maps and jackpot notifications
• Casino IT Network:
• Set up and maintain network infrastructure including routers, switches, access points and wiring.
• Work with vendors to ensure best practices are followed for security and compliance.
• Maintain accurate documentation of network layout and devices including configurations and passwords.
• Monitor network and device performance. Make recommendations for improvements.
• Guarantee reliable connectivity for all casino operations.
• Personal Computers (PCs): Install, maintain, and troubleshoot PCs, keeping them performing optimally.
• Ticket Redemption and ATM Machines: Maintain functionality, address issues and work with 3rd party vendors on installs and upgrades.
• Audio/Visual (AV) Equipment: Maintain TVs, cable feeds, media players, and sound systems. Work with the marketing team and casino staff to ensure these systems meet operational needs.
• Surveillance Systems: Support the security team by ensuring camera and recording systems are functional and comply with regulatory requirements.
• Point-of-Sale (POS) Systems: Install and maintain POS systems in the casino. Collaborate with the accounting department to provide reports and troubleshoot any POS issue that may arise.
• Access Control Systems: Work with security to ensure these systems function effectively and securely.
  
  

Requirements:

• Minimum 2 years of experience in a related IT support role.
• Strong understanding of network infrastructure and administration.
• Proficient in troubleshooting PC hardware and software issues.
• Experience with installing and supporting various software programs.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team
• Ability to prioritize multiple tasks and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience in a casino or hospitality environment a plus.
• Network certifications preferred.
  
  

Benefits:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment.
• Be a part of growing organization with opportunity to advance your career