Medical Receptionist

POSITION SUMMARY:

The Reception and Billing team will play a crucial role in ensuring the smooth and efficient operation of the front desk, providing excellent patient service, and maintaining accurate patient records. As the first point of contact for our patients, they will contribute to creating a positive and welcoming environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Patient Check-In and Check-Out:

• Greet patients warmly as they arrive and assist them with the check-in process.
• Verify and update patient information, ensuring accuracy in electronic medical records.
• Schedule follow-up appointments and procedures as directed by healthcare providers.
• Process patient check-out, collect payments, and issue receipts

2. Appointment Scheduling:

• Coordinate and schedule appointments for consultations, diagnostic tests, and procedures.
• Ensure optimal utilization of appointment slots and manage appointment cancellations or rescheduling.

3. Insurance Verification:

• Verify patient insurance coverage and obtain necessary authorizations for procedures.
• Assist patients in understanding their insurance benefits and responsibilities.

4. Medical Records Management:

• Maintain confidentiality and accuracy of patient records.
• Organize and manage medical records, ensuring they are up-to-date and readily accessible.
• Assist with the transfer of medical records when necessary.

5. Office Coordination:

• Collaborate with medical staff to coordinate patient flow and address any scheduling or administrative challenges.
• Assist in maintaining the cleanliness and orderliness of the reception area.

6. Customer Service:

• Provide exceptional customer service to patients, addressing their concerns and inquiries in a professional and empathetic manner.
• Handle difficult situations with tact and escalate issues to the appropriate personnel when necessary.

• High school diploma or equivalent; additional education or training in healthcare administration is a plus.
• Proven experience as a medical receptionist or in a similar customer service role.
• Familiarity with medical terminology and procedures, especially in gastroenterology, is preferred.
• Proficiency in using electronic medical records (EMR) systems, preferably Athena One.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to maintain composure in a fast-paced environment.