What are the responsibilities and job description for the Bus Coordinator WMSR position at Granite State Scenic Railway?
Job Summary:
Patriot Rail Excursions is seeking a dedicated and organized Group Bus Coordinator to join our team. The ideal candidate will be responsible for managing group bookings, maintaining excellent customer service, and coordinating with various partners to ensure smooth operations. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently.
Key Responsibilities:
- Client Communication: Maintain constant contact with clients via phone or email, building and nurturing relationships.
- Customer Service: Provide exceptional customer service, handling any issues or concerns that arise.
- Group Bookings: Manage group bookings, ensuring all details are accurately recorded and confirmed. Responsible for meeting with group leaders the day of their scheduled excursion.
- Confirmations: Create and send booking confirmations to clients.
- Passenger Counts: Consistently update and monitor passenger counts.
- Partner Coordination: Maintain regular communication with Hart’s and The Common Man regarding bus and passenger counts.
- Special Meals Coordination: Coordinate special meal requests for dietary restrictions.
- Invoicing: Send invoices to clients and monitor payment due dates to ensure timely payments.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy.
- Experience with group tour business.
- Experience in customer service or a related field.
- Proficiency in Dynamic Ticking Solution (DTS) booking and invoicing software.
- Ability to work independently and as part of a team.
SAFETY:
Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day – regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others.
“The Patriot Way.”
At Patriot, we value our relationships – with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot – from the mailroom to the boardroom – embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It’s “The Patriot Way.”
