Clinical Triage Nurse

Description

Current Opening Monday - Friday 8 a.m. - 4:30 p.m.

Concord Regional VNA is hiring a Clinical Triage Nurse! Full-time with benefits.

When you join Concord Regional VNA, you have the opportunity to work collaboratively with the home care and hospice staff members providing clinical triage for home health calls and visits.

The Clinical Triage Nurse helps achieve our mission by providing skilled and palliative care assessment when telephone triaging calls from home care and hospice community patients and families, skilled and assisted living facilities, John H Whitaker Place, physicians and their office staff, pharmacies, durable medical equipment providers and other type of calls related to active patients. Some essential job functions include:

• Clinically triage phone calls from patients/families/caregiver by providing skilled and palliative care assessment, problem solving and instruction along with assisting to coordinate home visits as indicated for patients.
• Clinically coordinate the scheduling of complex IV, Medication Reconciliation and Wound Care referrals.
• Provides guidance including pain management and symptom control; conducts assessments and evaluations and provides education and support care to patients and caregivers in collaboration with the nurse case manager.
• Coordinate patient care with the physician office and enter orders as indicated. Communicate outcomes with clinical team.
• Contact any patient physician (designee) as indicated by the change in the patient’s condition, treatment and/or status.
• Accepts and completes all necessary documentation related to accepting medications and/or Durable Medical Equipment for Hospice patients.
• Completes comprehensive documentation about the calls received/initiated in the patient’s medical record using the SBAR guide.
• Assists daily with clinical triage of community and facility nursing and therapy visits and admissions for both home care and hospice programs.
• Supports Scheduling with determining priority of assigning open visits.
• Assist with chart review and monitoring of Quality Improvement and Patient Safety activities as requested.
• Reviews orders received by intake that impact the patient’s plan of care and makes appropriate changes.
• Acts as a resource to the Home Health and Hospice clinical team.
• Demonstrates flexibility in the role by accepting other duties as assigned for which qualified.

Requirements

Graduate of an accredited school of nursing, accompanied by current New Hampshire nursing license, or compact state license through the Nurse Licensure Compact (NLC).

• One-two years of home health or hospice experience.
• One-two years of telephone triage experience.

Work Environment
The employee will be exposed to a controlled work environment. The employee may be required to work extended periods of time using a desktop, laptop and/or other mobile device.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific abilities include reading, writing and speaking in English, normal or correctable vision with the ability to accurately discern colors, and hearing.

This position requires the ability to use a computer to document patient care. Specific abilities include use of fine motor skills to type, write and perform professional skills.

This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching.

This position requires the ability to minimally lift to 25 lbs.

This position requires the ability to sit for prolonged periods.

Benefits include but are not limited to:

• Health, vision and dental insurance
• Contribution to 401(k) retirement plan
• Tuition reimbursement