What are the responsibilities and job description for the Hospice Liaison position at Granite VNA, Inc.?
Description
Reporting to the Director of Business Development, the Hospice Liaison works collaboratively with all Concord Hospital care management and other members of the medical team to identify potential candidate for hospice services. The Hospice Liaison meets with patients/families to explain hospice philosophy and services, assesses clinical status and individual goals of care to determine appropriateness and readiness for hospice. The Hospice Liaison will determine level of care and will work hospital staff to facilitate a smooth transition from the hospital to home, facility, Hospice House. The Hospice Liaison acts as an advocate, educator, and resource for hospice services to members of the medical team, patients, and families. The Hospice Liaison builds strong relationships with hospital staff to ensure quality care coordination.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Builds and maintains strong relationships with key contacts within Concord Hospital.
- Serves as an ambassador of Granite VNA in Concord Hospital for all Agency programs.
- Understands and facilitate the Granite VNA referral and intake process. Obtains and transfers essential referral information from Concord Hospital Electronic Medical Record (EMR) to Intake department.
- Physically present and visible on each Concord Hospital unit throughout the day.
- Accessible and available for any referral questions related to appropriateness of patients and services provided.
- Acts as resource and advocate for hospice services.
- Provides clinical assessment/chart review of patients as requested by hospital staff and does hospice informational visits and/or general inpatient admissions at Concord Hospital.
- Educates patients and families about hospice philosophy and eligibility requirements, and discusses goals of care.
- Meets regularly with Palliative Care Team to discuss potential patients and provide hospice perspective.
- Bi-directional communication between hospital contacts, facility contacts, and members of hospice team.
- Completes documentation on a daily basis and in timely manner.
- Monitors level of satisfaction of Concord Hospital staff and develops plan with Director of Business Development to enhance any relationships as necessary.
- Utilizes critical thinking skills and resources to problem solve complex cases and educate referral sources on hospice capabilities.
- Identifies opportunities for process/quality improvement.
- Establishes and maintains relationships with vendors to order equipment and coordinate infusion therapies as needed.
Other Job Functions
- Attends in-services/conferences required for the position to improve job performance.
- Accepts other assignments deemed appropriate for skills and capability.
- Travel to assigned work locations is expected.
- Performs job duties in a safe manner in order to prevent injury to yourself and others.
Work Environment
Work locations include Concord Hospital - Concord, Concord Hospital – Laconia, and Concord Hospital – Franklin.
Expected Hours of Work
The employee will be scheduled to work based on the needs of the Agency. Work hours generally are scheduled between Monday – Friday: 8am – 4:30 pm. Will rotate coverage for holidays and occasional weekends.
Requirements
Minimum Qualifications and Requirements
- Bachelor’s degree in Nursing, Physical Therapy, Occupational Therapy, Social Work, or health care related field
- Previous experience in customer service, sales, or care coordination
- Hospice experience preferred
