What are the responsibilities and job description for the Graveyard Front Desk Agent position at Granlibakken Tahoe?
Job Summary
Position start date June 1, 2025
Are you friendly and able to work in a multi-paced environment? The Graveyard Front Desk Agent attends to guests' needs, included, but not limited to, registration, checkout, and cashiering.
Benefits
Insurance - Health, Dental & Life
Bonus Program
Paid Vacation
Profit Sharing Plan
Pool, Gym & Recreation Use
Employee Meeting Space Rental
Employee Lodging Rates and Friends and Family Rates
Employee Shift Meals and Food Discounts
Shared Gold Pass for California Ski Resorts
Pay Scale
22.00 - 24.00 DOE
Responsibilities
Greet guests (with a smile) and assist guests during the night;
Maintain an upbeat and positive attitude when interacting with guests.
Provide guests with appropriate and accurate resort information.
Explain and provide any promotional items to each guest checking in
Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
Running nightly reports and reconciling accounts.
Checking guest in / out.
Possess knowledge of reservation policies and procedures;
Maintain current knowledge of local area, attractions, events and weather.
Responding to guest needs and request.
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Complete the maintenance log whenever a complaint is reported
Performing periodic security walks of the property.
Document any guest accidents by completing the accident report form
Maintain all areas of the front desk
Open & close front desk as needed.
Cover other areas of hotel as needed
Perform other duties as assigned by front desk manager.
Qualifications
Education : High school diploma or equivalent preferred.
Experience : Previous guest service or hotel experience preferred.
Customer service experience required
Strong communication skills required for guest interactions.
Basic computer (Microsoft Office) and typing skills required.
Must be able to work independently.
Previous Audit experience not required.
Experience handling cash, credit card procedures, and use math concepts
Attention to detail and organized
About Us
Granlibakken Tahoe is a beautiful secluded resort located in 74 wooded acres of picturesque Tahoe City mountain valley. The resort offers lodging, host conferences, weddings, special events, yoga and wellness retreats. On property activities include a ski and sled hill, pool, tennis courts and a tree top ropes course. Granlibakken Tahoe is a beautiful work setting with a great team of employees.
Please visit our careers page to see more job opportunities.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Graveyard Front Desk Agent?
Sign up to receive alerts about other jobs on the Graveyard Front Desk Agent career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Graveyard Front Desk Agent.
Click the checkbox next to the jobs that you are interested in.
