What are the responsibilities and job description for the Client Retention Specialist position at Granny's Helping Hand Home Care?
*Please read the details of this description before applying* Ideal candidate is purpose driven with a reputation and high focus on providing transformational experiences to others. Inviting professionals that are motivated by the fulfillment of improvement of individuals in need (mentally/physically/medically), takes initiative, and embraces "the process" in route to creative solutions. Communication, positive attitude, and attention to detail are essential. Must be able to pass a background check, and have a clean driving record.
Qualifications:
- Purpose driven
- Strong desire to make other's live better
- Passionate about performance and outcomes
- Embraces problem solving and new challenges
- Industry knowledge of home care preferred
- Detail oriented communication
- Creative
- Comfortable with taking initiative
- Golden Rule Mentality
- Performance with limited oversight
- Must complete and pass background check
Responsibilities include:
- Building and sustaining meaningful relationships
- Consistent calls to our clients
- Transporting to homes for visits and assessments
- Research and planning for continuous improvement
- Collaborations with other departments for succinct operations
Summary
As a Client Retention Specialist, your role will directly impact the overall health and wellness of our families in need. The rapport that you build will give way to essential feedback that will be needed to sustain meaningful relationships and allow them to be receptive to suggested ideas that make their lives better. Your core skills in this role will be complemented by premium skills such as building and sustaining meaningful relationships and adding value to the lives of others. Effective communication is vital in this role, as you will work closely with the care recipients and the family members to ensure an environment that exceeds expectations. Experience in home and community care will be instrumental in understanding the importance of enhancing the quality of life for those we serve. Join us in making a meaningful difference in our families lives!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 18 – 20 per week
Benefits:
- Flexible schedule
- Life insurance
- Professional development assistance
- Referral program
Compensation Package:
- Bonus opportunities
Schedule:
- 4 hour shift
- Day shift
- Monday to Friday
Work Location: On the road
Salary : $16 - $18