What are the responsibilities and job description for the Client Support Specialist position at Grant Cardone Enterprises?
About the Company:
Grant Cardone Enterprises (GCE) is the world leader in education, consulting, and management for small businesses around the world. Founded by renowned business expert, Grant Cardone, Grant Cardone Enterprise has helped small businesses grow and scale for over 30 years. Cardone's strategies are taught through online programs, workshops, one-on-one coaching, and large scale events.
Thanks to his 3 decade track record helping over 2 million businesses 10X their revenues, the Grant Cardone Enterprises empire now spans Business Education, Investment, Private Equity, Philanthropy, and Technology Development.
Position: Client Support Specialist
This is an upbeat environment where our mission is to help others get to the next level in their personal and professional lives. We are looking for team members that will embrace and fit that culture.
The purpose of the Client Support Specialist role is to manage the on-boarding stage of new corporate clients. Your goal in this role is to ensure the customer's success from seamless on-boarding. The Client Support Specialist works with the Sales, Finance, and Platform developments in order to successfully train clients and provide a smooth and enjoyable experience.
RESPONSIBILITIES
- Conducts on-boarding calls for new corporate clients on company online university platform
- Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
- Keeps accurate data and notes in the CRM database for client information and details
- Manages a Client Support team email inbox to answer client requests as quickly as possible
- Schedules and facilitates Zoom calls for corporate clients to provide insight on best practices
- Learns company content in order to correctly coach clients on the material
- Participates in company events that host corporate clients
SKILLS & QUALIFICATIONS
- High school diploma or GED preferred
- Professional phone skills
- Sales experience a plus
- Experience in previous customer support role
- Strong written and verbal communication skills
- Positive attitude and desire to help others
- Competent problem solver
- Technical aptitude with the ability to learn software programs
- Ability to type around 40 words per minute, (wpm)
- Experience with Google Drive, Sheets, and Docs
- Experience with HubSpot or other customer relationship management software, a plus
- Computer software skills including Microsoft Office, Google Suite and Mac operating systems
This is full-time Monday to Friday 9am to 6pm, with additional hours/times as needed in Aventura, FL.
Cardone Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
