Lead Business Systems Analyst

Closing Date to Apply: Tuesday, April 1st, 2025

Salary: $91,811.20- $147,804.80

Typically, selected candidates are hired at a salary rate between the minimum and midpoint of the range.

Benefits: This link below will provide you with Grant PUD’s benefit that may be available if hired, different employee types are eligible for different benefits.

Grant PUD — Unified Insurance Program (uip-wa.org)

Position Summary

This position is fully proficient and self-driven. Responsible for bridging the gap between IT and the application users of the Utility. Able to fully develop solution requirements and understand business needs. Analyzes various applications and recognizes gaps in effectiveness. Handles high level issues within functionality of the Utility’s software and minimizes inefficiency. This position is responsible for supporting the Enterprise Asset Management System (EAM) as it pertains to Work, Maintenance, and Asset Management in Power Production and will be the subject matter expert for Power Productions use of that system.

Essential Functions

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Effectively collaborates with business users to understand their needs and capability gaps, then strategizes, designs, and implements solutions to increase work efficiency and capabilities. Responsible for staying abreast of new technology, methodologies, and the software roadmaps for supported systems. Capable of refining vague or general user requirements and problem statements into functional and non-functional technical requirements and solutions.
• Performs business system software analysis and research appropriate best practices, implementation patterns and solution options to maximize benefits and facilitate high user performance. Participates in and may lead training events and is able to competently share knowledge about the functionality and quality of the existing technology solutions at the utility.
• Provides technical leadership, guidance, and subject matter expertise on the supported systems portfolio. Expert in the capabilities of supported solutions and understands how solutions are implemented and deployed within the environment. Acts as technical lead and Subject Matter Expert (SME) on large projects. Supports quality assurance efforts on existing systems and new projects. Coordinates vendor and service provider relationships. Manages and drives project and product lifecycle activity. May participate in over support multiple projects at once.
• Works closely with the Software Engineering and Technology Operations teams to design, develop, and maintain user interfaces, templates, data models, business intelligence capabilities and data transformations as required by changing business needs and processes.
• Serves as an escalation point for software application support including incident and problem management. Conducts or leads performance testing and troubleshooting on applications. Facilitates stakeholder group meetings with all levels of management to discuss roadmaps, obstacles, and current efforts.
• Performs root cause analysis on reported or discovered problems and analyzes systems to identify capability gaps, efficiency improvements and growth strategies. Recommends and implements changes to business processes to utilize new system capabilities and features.
• Develops operations maintenance and lifecycle plans for enterprise portfolio solutions including ongoing support, disaster recovery and business continuity.
• Analyzes and addresses issues related to selecting, installing, patching, customizing, and fixing enterprise level systems; provides support and beneficial analysis for all information systems in the Utility; Holds teammates accountable to established processes and standards; Provides on-call support - after hours / weekends as required
• Identifies, recommends, and implements improvement activities for the organizational function and practice area(s). Leads, organizes, and proactively engages in larger department transformation initiatives to improve quality and professionalism of work. Analyzes and recommends new tools, processes, and standards within the department. Mentors other team members and helps set expectations for work processes and accountability with supervisor. Reviews other team member’s work before production implementations.
• Demonstrated commitment to Grant PUD’s mission, vision, values, strategic plan, and Vision 2021.  The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
• Performs related duties and responsibilities as assigned. Completes all required training. Maintains a working knowledge and comply with Grant PUD safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).
• Understands and adheres to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.
• Actively participates in all aspects of our safety program, including but not limited to:
• Following all safety policies and procedures.
• Alerting supervisors and coworkers to unsafe or hazardous working conditions.
• Reporting any safety incidents or close calls within 24 hours to your supervisor.
• Accepting feedback from supervisors and coworkers regarding your own safety performance.
  

Required Qualifications (Education, Experience, Licenses & Certifications)

• Bachelor’s degree in information systems, Computer Science, or other related technical degree OR two additional years of relative experience in lieu of degree.
• Seven plus years’ experience in a business systems analysis, technical solution design, computer/user application support, or similar role.
• A valid State driver's license is required. Occasional travel to other Utility locations required.
• Institute of Asset Management Certification required within 1 year of starting position.
  
  

Preferred Qualifications (Education, Experience, Licenses & Certifications)

• Institute Asset Management Diploma
  
  

Other Knowledge, Skills & Abilities

• Business Process, System and software modeling techniques (e.g. Context Diagrams, ERDs, UML)
• Requirements gathering, rationalization and development
• Project Management principles and terminology
• Software Development Lifecycle (SDLC)
• Software quality assurance and testing principles
• ITIL Service Management concepts
• Database concepts such as Normalization, stored procedures, functions and join
• Agile methodologies (KanBan, Agile, SCRUM, LEAN)
• Programming or Scripting languages such as C#, Python, PowerShell
• Configuration Management technologies
• Utility’s computer environment and policies
• Analyzing and solving problems logically and conceptually
• Communication with peers, users, and stakeholders
• Developing and implementing technologies
• Effectively mentoring others
• Supporting large enterprise COTS systems
• Team Foundation Server, Git or Other Version Control, and Technology Work Management Systems
• SQL Server Reporting Services (SSRS), PowerBI or other reporting, analytics, and visualization technologies
• Vendor and support service coordination
• Exercising pragmatism in identifying and articulating tradeoffs between features, quality, and timelines
• Applying continuous improvement principles to all aspects of daily activity.
  
  

Physical Requirements

• Position may be eligible for hybrid work arrangement: ☒Yes ☐No
• Majority of work is performed in a standard office setting.
• Typical shift of employees in this position: ☒8 hours ☐9 hours ☐10 hours ☐12 hours
• For a full list of requirements, the applicant/incumbent should refer to the Physical Capacity Evaluation (PCE).
  
  

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas.