POSITION STATUS/HOURS: Full-time 1.0 FTE (40 hours/week). Typical hours are Monday-Friday 8:00 a.m. to 4:30 p.m. Some varying shifts for meetings/trainings, computer work, and upgrades at time of least disruption. On call rotation every fourth week (Mon-Sun) and rotating on call holidays. Schedule is subject to change to meet the needs of GRHC.

Benefit eligible position.

• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing, and configuring systems and applications.
• Serve as first point of contact for customers seeking technical assistance over the phone or email.
• Record, track, and document request using the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Perform post-resolution follow-ups to help desk request.
• Assist in desktops computers, anti-virus, printers, routers, switches, software deployment, security updates and patches.
• Assist in maintenance, setup, backup, repair, upgrades, and troubleshooting of all network equipment and devices attached to the network.
• Install and train users on new hardware or software
• Monitor ticket system and assign issues accordingly
• Expectations are that the successful candidate will continue to expand their basic knowledge and capabilities with primary responsibilities increasing accordingly.

• Associates degree in Information Systems/Technology with experience in applicate design, development, installation, and modifications.
• Prefer experience and/or skills in the following:
  • Windows and Network administration experience or certification (to include understanding of TCP/IP/ DHCP, DNS,WINS etc.)
  • PC assembly, troubleshooting and maintenance.
  • Printer troubleshooting and maintenance.
  • Software installation, configuration, maintenance, and support; windows-based environment.
  • User helpdesk support
  • Planning and responding to system outages.
  • Microsoft Office 365
• Self-motivated and organized.
• Proficient oral and written communication skills.
• Ability to work as a team player, multi-task, problem solve and work independently.
• Ability to push, pull, or lift up to 25 pounds. Occasionally able to push, pull or lift up to 60 pounds. Ability to stand and/or sit for up to 2 hours at a time. Ability to use hand and arms for simple grasping, equipment placement, or facilitation techniques.