CHILD SUPPORT AGENT I

Position Description

Primary Purpose of Organizational Unit:

• The primary goal of the Granville County Department of Social Services is to enhance the quality of life of our residents through programs and services that help the vulnerable, the aged, the young, the sick and the economically disadvantaged. This position is in the Child Support Services division. The primary purpose of this program is to establish, monitor, and enforce child support collection orders.

Primary Purpose of Position:

• The primary purpose of the Child Support Agent I involves the initiation and organization of Child Support Enforcement (IV-D) duties and serves as customer service liaison to the division. These duties include but are not limited to interviewing new Aid for Families with Dependent Children (AFDC) clients, and some non-public assistance clients, explaining the program, and obtaining data regarding the absent parent; determining the course of action; locating the absent parent; and establishing voluntary paternity and/or support obligations through the court system. Work at this level involves gathering evidence for suits, drafting the proper papers, evaluating testimony and evidence, and determining the necessity of court action. Employees in this class work in intake, location, or establishment of paternity, and do not go into court unless called as a witness. Other duties may be assigned to the worker when deemed necessary by the Supervisor.

Work Schedule:

• The normal work schedule is mostly Monday through Friday 8:30am-5pm, with some after hours and weekend work on occasion due to shelter duty, projects, and other departmental needs

KNOWLEDGES, SKILLS, & ABILITIES:

• Considerable knowledge of the Child Support Enforcement Program and applicable legal procedures.
• Considerable ability to interview clients, absent parents, and related sources and to investigate cases.
• Considerable ability to organize, analyze, and summarize case information.
• Basic math skills
• Ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys.

Required Minimum Education and Training:

• Graduation from high school with a high school diploma and two (2) years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and one (1) year of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or a four year degree; or an equivalent combination of education and experience.

Must have a valid driver’s license

Job Type: Full-time

Pay: $42,547.00 - $64,833.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Social work: 1 year (Required)

Ability to Relocate:

• Creedmoor, NC 27522: Relocate before starting work (Required)

Work Location: In person

Salary : $42,547 - $64,833