Office Team Member

We are seeking a friendly, detail oriented individual that is passionate about creating exceptional guest experiences. In this role, you’ll not only assist with reservations and inquiries but also coordinate personalized wine tours, ensuring every guest enjoys a seamless and unforgettable experience.

If you thrive in a fast-paced, customer-focused environment, love interacting with people, and enjoy crafting memorable experiences, we’d love to have you on our team!

The Office Team Member is an administrative role which supports the daily operations of both Grapeline Wine Tours and Stryder Transportation via organization, communication, oversight, and administrative activity. This position reports directly to the General Manager.

Essential Duties and Responsibilities:

The Office Team Member carries out responsibilities in the following functional areas:

• Office Support & Administration
• Answer phones, send emails, and perform basic administrative tasks, as needed/directed to support both companies.
• Check emails, respond to general inquiries, interface with guests, prospective guests, winery partners and co-workers.
• Prepare and update daily paperwork for staff; review and update correspondence, reservations, and arrangements with partner wineries and vendors.
• Assist managers and colleagues via general administrative activities.
• Support managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures.
• Ability to effectively communicate via phone and email ensuring that all duties are completed accurately and delivered with high quality and in a timely manner.
• Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.
• Organization
• Maintain contact lists
• Provide information by answering questions and requests
• Handle multiple projects
• Carry out administrative duties such as filing, copying, scanning etc
• Communicate
• Write letters and emails on behalf of other office staff and/or the Company
• Handle sensitive information in a confidential manner
• Plan and Prepare daily tours coordinating with guests, vendors, and staff to ensure the day is both planned and executed well.
• Coordinate with other key contacts to synchronize the efforts of scheduling, management, and the fleet or host departments. Communicate impending issues, as you see them.

Skills

• Proven admin or assistant experience
• Knowledge of office management systems and procedures
• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills

Required Experience and Qualifications:

• Inherently a strong communicator, problem solver, and relational.
• Possess a strong ethical business attitude.
• Naturallyconfident, trustworthy, fun, motivated, optimistic, and coachable.
• Possess confidentiality of sensitive data, tactful, diplomatic, and hardworking.

Work Environment

The position will work in a professional office environment.

The physical demands described below are representative of those that must be met by the Administrative Assistant to successfully perform the essential functions of this job:

• Bend, lift, carry, climb, push, stand, sit, walk, hear, and speak.
• Tolerate exposure to heat, cold, dust, humidity, and noise.

This is a non-exempt, full-time position with an expected 32-40 hours per week. The position will be expected to service all geographic regions of the two divisions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 32 – 40 per week

Schedule:

• Day shift

Work Location: In person

Salary : $20 - $23