Fulfillment Associate

A Fulfillment Associate works with Grapevine Designs sales teams and customer service representatives to fulfill orders for our clients. While Grapevine Designs is located in Lenexa, Kansas, we are looking for a detail-oriented, hard worker to staff our warehouse location in the Profill Fulfillment Center in Cincinnati, OH, where we house select client inventory.

Responsibilities And Duties

• Set up new items/SKUs on e-commerce platforms
• Follow up on orders through the production process
• Adjust pricing and ETA on orders as needed
• Be on site to provide follow-up when there are questions on items (spot-check item inventory for issues, ensure inventory counts are accurate, etc.)
• Review program quotes and pricing
• Monitor inventory levels and reorder items when needed
• Compare order confirmations and invoices to quoted pricing/list pricing
• Monitor and adjust SSR for accuracy
• Work with customer service representatives to handle address changes and other questions coming from clients/buyers
• Work with receiving team at Profill to process credits on a timely basis
  
  

What are we looking for?

• Strong written communication and excellent customer service skills; English as a primary language is required.
• Must be proactive and a self-starter.
• Must have strong organizational skills and attention to detail.
• Must be a team player in a fast-paced environment.
• Ability to meet deadlines is a must.
• Must be friendly, diligent, and willing to learn with a positive attitude.
• Ability to pivot quickly and efficiently all day long.
• Ability to multitask and prioritize competing demands.
  
  

Employer's noteThis job description reflects management's assignment of essential functions; it does not limit or restrict management's right to assign or reassign duties and responsibilities to this job at any time.

We are proud to be an equal opportunity employer.