What are the responsibilities and job description for the CUSTOMER ADVOCATE II position at Graphic Packaging?
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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we'd love to hear from you.
A World of Difference. Made Possible.
As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team located in our Wausau, WI carton facility. We are seeking a driven, agile, passionate Customer Advocate.
The Customer Advocate will work closely with an assigned set of accounts to provide overall account management. The ability to impact and grow with a global organization makes this an exciting and impactful opportunity. You will find a fast-paced environment focused on delivering world class customer service. This is an excellent opportunity to contribute to the success of our organization.
We offer a flexible work schedule, 1 day in office and 4 days remote (after training), a robust benefit package including tuition reimbursement and matching 401K with no vesting period.
At Graphic Packaging International (GPI) our employees are the cornerstone of our success. We place great emphasis on exceeding customer expectations, delivering results, community involvement and environmental sustainability. The right candidate should value corporate citizenship as well as focusing on achieving gold level customer service.
Graphic Packaging International is a leader in the food and beverage packaging industry. The ideal candidate will be part of a Customer Service team that will support the National Division and have responsibility for the day-to-day management for all aspects for an assigned account or accounts. Problem-solving, long-term relationship development, and responsiveness are keys to success in this role. The Advocate will interact with multiple business units to drive results by executing order fulfillment processes to exceed customer expectations and align with GPI business, financial and operational objectives.
Position Responsibilities
- Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
- Order and inventory management based on forecast and other modeling
- Manage on time and in full shipments
- Project management for our external customers (developing new business with existing customers)
- Achieve all goals associated with cash flow for GPI as associated for their account
- Goals include accounts receivables and working capital management
- Participate in Lean Sigma projects and deploy continuous improvement initiatives
- Develop strong relationships with internal and external customer contacts
- Liaison between GPI and our customer on all aspects of account management
- All other duties as assigned
Required Skills :
Solid understanding of customer account management
General understanding and experience with ERP business application, (SAP preferred)
High degree of organization and attention to detail
Successful time management and prioritization skills
Effective written and oral communication
Microsoft Office Skills
Required Experience :
2-5 years' work experience or proven track record for success
Four-year degree in applicable field of study or compensatory work experience is required
This Job Description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel.
Pay Range : $45,410.00 - $56,810.00
Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran / military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.
Nearest Major Market : Wausau
Salary : $45,410 - $56,810
