What are the responsibilities and job description for the Service Writer position at Grask Truck Group of Kansas?
Job Description
Job Description
Description :
GTG Peterbilt – Hays, KS is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt , you make a commitment to being the very best in the business.
Join our team as an experienced Service Writer in Hays, KS ! In this dynamic role, you will serve as the first point of contact for service customers, consulting with them about their needs and concerns. You will play a key part in coordinating and communicating within the service department while handling a variety of service-related tasks. This full-time position offers a schedule of 8 : 00 AM – 5 : 30 PM.
Requirements :
- Open and close work orders providing as much information as possible.
- Record, adjust and report mechanics time for work orders.
- Help cover phone calls for the Service Department.
- Try to resolve customer complaints.
- Schedule appointments.
- Assist with warranty repair paper flow.
- Consult with the parts department on special order parts and sublet repairs.
- Instruct the following shift’s service writer on any special instructions and appointments.
- Keep Service Manager informed of all customer complaints and technician problems.
- Perform other duties as assigned.
Qualifications :
Education :
Benefits :
Compensation based on education and experience.
GTG Peterbilt is an equal opportunity employer.
