What are the responsibilities and job description for the Host/Hostess great personality needed. Apply to join our GROUP! position at Graspa Group?
Guest Focus
Reliable
Attentive
Service with the smile
Passion
Always have fun
If those above sound like your values, we are thrilled to hear from you!
Description
Are you a warm and friendly individual who loves to create welcoming environments? We are seeking a passionate Hostess to join our vibrant hospitality team! As a Hostess, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to greet guests with a smile, ensuring they feel valued and appreciated from the moment they walk through our doors. You will manage reservations, escort guests to their tables, and maintain a smooth flow of service throughout the restaurant. In this role, you will have the opportunity to interact with a variety of guests, making each interaction memorable and enjoyable. Your organizational skills will be key in coordinating seating and efficiently managing the dining area during busy service periods. If you thrive in a dynamic environment, enjoy working with people, and have an eye for detail, this is the perfect position for you! Join us in our mission to provide exceptional hospitality and turn every dining experience into a cherished memory.
Responsibilities
- Greet guests warmly upon arrival and escort them to their tables.
- Manage reservations and walk-in guests efficiently to ensure a smooth seating process.
- Maintain a clean and organized front-of-house area to enhance the guest experience.
- Answer phone calls and provide information about restaurant services and menu offerings.
- Collaborate with the serving staff to facilitate excellent service and communication in the dining area.
- Monitor guest flow and assist in managing wait times during peak hours.
- Handle guest inquiries and resolve any issues or concerns promptly and professionally.
Requirements
- Previous experience in a hospitality or customer service role preferred.
- Exceptional communication and interpersonal skills to connect with guests.
- Ability to remain calm and composed in a fast-paced environment.
- Strong organizational skills to manage reservations and seating effectively.
- A positive attitude and a genuine passion for providing outstanding service.
- Flexible availability, including nights, weekends, and holidays.
- Basic knowledge of restaurant operations and menu items is a plus.
Disclaimer
The statements contained herein reflect general details as necessary to describe the principle functions of any position, the level of knowledge and skill typically required, and the general scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load, gain additional experience to further the individual's professional development. Equal Opportunity Employer: It is Graspa Consulting's policy to recruit, hire, train, and promote in all job titles without regard to race, color, religion, sex, gender, national origin, ancestry, physical or mental disability, age, medical condition, marital status, military service, sexual orientation, or any other basis protected by law.
Salary : $16 - $18
