Practice Manager- Grass Lake Animal Hospital

Position Title: Veterinary Practice Manager
Reports To: Operations Director

Position Overview

We are looking for a highly skilled and cross trained Veterinary Practice Manager to join our team. Our ideal candidate will be someone that is trained as a VA/LVT and able to work the floor in addition to managing the practice while we grow.

The PM is responsible for overseeing the daily operations of the veterinary practice, ensuring efficient workflows, excellent client service, and a positive work environment for the team. This role requires a combination of leadership, administrative, and interpersonal skills to manage both the business and clinical aspects of the practice.

Key Responsibilities

1. Administrative Management

• Develop and implement policies and procedures to optimize practice efficiency.
• Manage budgets, payroll, and financial reporting.
• Oversee inventory control, ordering supplies, and negotiating vendor contracts.
• Maintain compliance with all local, state, and federal regulations, including OSHA and DEA standards.

2. Staff Leadership

• Recruit, train, and supervise veterinary staff, including veterinarians, technicians, and receptionists.
• Schedule staff to ensure appropriate coverage and manage time-off requests.
• Conduct regular performance reviews and provide feedback and development opportunities.
• Foster a positive, team-oriented workplace culture.

3. Client Relations

• Ensure exceptional client service by addressing client concerns, complaints, and feedback.
• Oversee appointment scheduling and efficient use of practice resources.
• Develop and implement strategies to improve client retention and satisfaction.
• Represent the practice in community events and marketing efforts.

4. Financial Oversight

• Monitor and manage key performance indicators (KPIs) such as revenue, client visits, and staff productivity.
• Develop pricing strategies and manage accounts receivable/payable.
• Collaborate with the practice owner to plan for growth and expansion.

5. Facility and Equipment Management

• Ensure the practice is clean, organized, and well-maintained.
• Oversee maintenance and repair of equipment and facility infrastructure.
• Implement protocols to maintain high standards of safety and sanitation.

Qualifications

• Bachelor’s degree in business administration, veterinary science, or related field (preferred).
• CVPM highly preferred
• Previous experience in a managerial role within a veterinary setting
• Strong organizational, problem-solving, and multitasking skills.
• Proficiency in veterinary practice management software Avimark
• Excellent communication and leadership abilities.
• Knowledge of veterinary medicine terminology and procedures is a plus.

Key Competencies

• Leadership: Ability to inspire and manage a team effectively.
• Financial Acumen: Understanding of budgeting, financial analysis, and revenue management.
• Customer Service: Commitment to providing a high level of client care.
• Adaptability: Capacity to manage and adapt to changes in a fast-paced environment.

Work Environment

This position may require flexibility in work hours, including occasional weekends or holidays, to meet the needs of the practice.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.