What are the responsibilities and job description for the Customer Service Representative position at Grassland Dairy Products, Inc.?
The Customer Service Representative is responsible for delivering outstanding customer service to both internal and external customers by utilizing in-depth knowledge of company products and guidelines while effectively communicating with team members within the Sales Department.
Essential Duties And Responsibilities
Essential Duties And Responsibilities
- Process customer orders/changes/returns according to established department policies and procedures.
- Partner with the sales team to meet and exceed customer service expectations.
- Demonstrate an understanding of the products manufactured.
- Receives and researches customer complaints.
- Maintains customer database.
- Transmits pricing to customers.
- Other duties as assigned by supervisor.
- Exceptional attention to detail and strong organizational skills.
- Ability to adapt effectively within a continually changing and demanding environment.
- Must be able to demonstrate an ability and willingness to communicate effectively to maintain high levels of quality and efficiency.
- Demonstrate an understanding of products and production processes to assist with customer questions.
- Demonstrates ability to work with management, sales, and other departments to solve problems.
- Ability to work in a fast-paced team environment.
