What are the responsibilities and job description for the IT Support Technician position at Grassland Dairy Products, Inc.?
We are seeking an enthusiastic and skilled IT Support Technician to join our team. In this role, you will be responsible for providing technical assistance and troubleshooting for employees, ensuring the smooth operation of computer systems, applications, and networks. Your contributions will directly impact the efficiency of our technology infrastructure, enabling our employees to focus on their work without technology-related disruptions.
Key Responsibilities
Key Responsibilities
- Provide remote and onsite technical support for hardware, software, and network-related issues.
- Respond to user inquiries through our ticketing system in a timely and professional manner.
- Install, configure, and maintain computer systems, software applications, and peripheral devices.
- Assist in onboarding new employees, setting up accounts, email access, and ensuring they have all necessary software tools.
- Document support requests, troubleshooting steps, and resolutions to maintain accurate records and ensure continuous improvement.
