What are the responsibilities and job description for the Restaurant Manager position at GRATITUDE RESTAURANT GROUP - Dunkin' Franchisee?
Summary
A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her
team to deliver great and friendly guest experiences, operational excellence and for helping to build
profitable top line sales. They are responsible for the overall operation of the restaurant according to
Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.
Responsibilities Include
Team Environment
Hire, train and develop their employees
Communicate job expectations to their employees
Plan, monitor, appraise and review their employees’ job performance
Provide coaching and feedback; disciplines when appropriate
Operational Excellence
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and
sanitation guidelines; comply with all applicable laws
Ensure Brand standards and systems are executed
Prepare and complete action plans; implement production, productivity, quality and guest service
standards
Complete audits and implement plans to drive system improvements
Profitability
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Set sales goals and track results
Skills/Qualifications
Fluent in English
Math and financial management
Restaurant, retail, or supervisory experience
At least 18 years of age (where applicable)
High School diploma, or equivalent
Restaurant Manager Sample Job Profile
© 2014 DD IP Holder LLC, BR IP Holder, LLC, respectively. All rights reserved. This template is provided to Dunkin' Donuts and Baskin-Robbins
franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible
for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.
2
Competencies
Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this
knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee’s strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and
resources
Restaurant Manager Sample Job Profile
© 2014 DD IP Holder LLC, BR IP Holder, LLC, respectively. All rights reserved. This template is provided to Dunkin' Donuts and Baskin-Robbins
franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible
for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.
3
Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate
Developing Direct Reports and Others
Works collaboratively with employees to create individual development plans to strengthen
employee’s knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans
accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities
Business and Financial Acumen
Understands guest and competition; translates and applies own expertise to address business
opportunities
Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions
and implement change
Has a working knowledge of profit and loss and other key financial measurements in order to
identify business trends, make adjustments accordingly and set goals
Understands, analyzes and communicates the key performance/profit levers and manages to these
measures
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- How do you ensure a positive and productive work environment?
- How do you stay updated with the latest trends in the restaurant industry?
- Describe your management style and how you motivate your team?
Education:
- High school or equivalent (Required)
Experience:
- Restaurant Supervisor: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Killeen, TX 76549 (Preferred)
Ability to Relocate:
- Killeen, TX 76549: Relocate before starting work (Preferred)
Work Location: In person