What are the responsibilities and job description for the Bilingual Service Advisor position at Gravity Auto of Jacksonville?
Job Overview
We seek a dedicated and enthusiastic Bilingual Service Advisor to join our team. In this role, you will be our customer's first point of contact, providing exceptional service and support in both English and Spanish. Your expertise in automotive diagnostics and repair will enable you to assist customers effectively, ensuring their needs are met while fostering a positive experience.
Responsibilities
- Greet customers warmly and provide assistance with inquiries regarding automotive services.
- Utilize your knowledge of automotive diagnostics to address customer concerns and provide accurate information.
- Upsell additional services based on customer needs, enhancing their overall experience.
- Process transactions efficiently, including cash handling for services rendered.
- Schedule appointments for vehicle maintenance services such as oil changes, brake repairs, and auto body repairs.
- Maintain a clean and organized workspace to ensure a welcoming environment for customers.
- Collaborate with the service team to ensure timely communication regarding vehicle status and repairs.
Skills
- Proficient in both English and Spanish, with excellent verbal communication skills.
- Strong background in customer service, demonstrating the ability to handle inquiries professionally.
- Knowledge of automotive repair processes, including but not limited to oil changes, brake repair, and vehicle maintenance.
- Experience in upselling products or services to enhance customer satisfaction.
- Familiarity with cash handling procedures and transaction processing.
- Ability to transmit information clearly and effectively between customers and the service team.
- A proactive approach to problem-solving with attention to detail.
Join us as a Bilingual Service Advisor Associate where your skills will make a difference in our customers' automotive experiences!
Job Type: Full-time
Pay: $5,750.00 - $8,750.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Jacksonville, FL 32225: Relocate before starting work (Required)
Work Location: In person
Salary : $5,750 - $8,750