What are the responsibilities and job description for the Club Director position at Gravity Haus?
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Description
As the Club Director at Gravity Haus Aspen, you will lead the team and operations of our exclusive members-only club, ensuring an unparalleled elevated experience for our members and guests. You will be at the forefront of creating a vibrant, engaging community, while meticulously managing the financial and operational aspects of the club.
Your role will involve overseeing the entire property, fostering a culture aligned with our core values of sustainability, personal growth, and exceptional hospitality. This position will have full ownership of all Food & Beverage operations, financials, and employees. Your dynamic leadership, passion for elevated service, and commitment to outdoor adventures will be pivotal in elevating the Gravity Haus Aspen experience to new heights.
What You’ll Do
Financial and Operational Management:
Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership.
Requirements
Education and Experience
$100,000-$120,000/annually plus bonus
Description
As the Club Director at Gravity Haus Aspen, you will lead the team and operations of our exclusive members-only club, ensuring an unparalleled elevated experience for our members and guests. You will be at the forefront of creating a vibrant, engaging community, while meticulously managing the financial and operational aspects of the club.
Your role will involve overseeing the entire property, fostering a culture aligned with our core values of sustainability, personal growth, and exceptional hospitality. This position will have full ownership of all Food & Beverage operations, financials, and employees. Your dynamic leadership, passion for elevated service, and commitment to outdoor adventures will be pivotal in elevating the Gravity Haus Aspen experience to new heights.
What You’ll Do
Financial and Operational Management:
- Responsible for Aspen Club budget process, determining revenue targets, and attaining Net Operating Income objectives.
- Presents monthly P&L for the department and is able to articulate both positive and negative variances.
- Able to run reports and analyze data to drive business decisions.
- Manages and submits bi-weekly payroll accurately and in a timely manner.
- Monitor the financial and operational success of new menus and events while developing Haus Operating Procedures (HOPs) for all F&B functions.
- Ensure tight labor controls and consistent coaching for performance.
- Creates and fosters an employee & Haus-pitality culture focused on three questions: Is it good for you? Is it good for the planet? Is it an amazing experience?
- Interview, hire, train, schedule, and manage all staff with an eye on efficiency, morale, culture, and processes.
- Collaborates with Club Management Team hiring decisions and coaching team members across Gravity Haus Aspen.
- Maintains an onboarding and training program for all new hires and existing team members.
- Engaged contributor in appropriate property leadership committees/meetings, slack communications, OKR calls, and budgetary meetings.
- Conducts team meetings and 1-1 coaching sessions.
- Disseminates information and creates opportunities for staff to live the GH lifestyle & values..
- Displays genuine care for the team, members, and guests, elevating their lifestyle through their experience at Gravity Haus Aspen.
- Promotes, shows empathy, and advocates for the team.
- Has team spirit and is always willing to provide coverage and serve as property MOD when needed.
- Develops and provides opportunities for personal growth to team members.
- Provides timely, relevant, and candid feedback to improve team performance ultimately furthering company performance targets and objectives.
- Develop and maintain peer-mentoring programs to foster learning and growth across properties.
- Build an F&B-focused training program addressing skills for all roles.
- Ensures the club, fitness, coworking, and gear experiences and offerings in Aspen are on brand and of high quality for our members and guests.
- Oversees the members-only bar & restaurant operations, ensuring exceptional service and luxurious experiences.
- Manages membership processes, including recruitment, onboarding, engagement, and retention.
- Creates new program offerings and brings ideas to elevate the experience and meet revenue objectives in conjunction with Gravity Haus teams to execute across locations.
- Stays up to date with current trends and brings fresh ideas to implement.
- Maintains cleanliness and functionality of the facility. Seeks maintenance or housekeeping solutions in a timely manner.
- Provides memorable and loyalty-driving customer service.
- Follows company standards to maintain high-quality service and guarantees customers receive exceptional service.
- Leads and jumps into a variety of roles as needed to ensure client satisfaction and overall team success.
- Sets a continuous example that service team members can aspire to in terms of appearance, professionalism, hospitality, knowledge, and work ethic.
- Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers!
- Problem-solve and make critical decisions related to group bookings, buyouts, and operating hours to maximize revenue.
- Collaborate with partner teams to monitor service quality and guest satisfaction for all F&B operations.
- Lead efforts to expand Aspen's group, meetings and event base to enhance group F&B revenue.
- Embrace the Gravity Haus core values of:
- Keep Growing
- Bring Others Along
- Create Powerful Moments
- Be “All-In” Go the Distance
- Make it Better than You Found It
- Dynamic, self-motivated leader with a passion for elevated hospitality.
- Community-centric personality with a genuine love for engaging with members and guests.
- Highly organized and detail-oriented, ensuring smooth operations and exceptional experiences.
- Strong communicator with excellent interpersonal skills.
- Adaptable and able to thrive in a fast-paced, evolving environment.
- Innovative thinker with a proactive approach to problem-solving.
- Empathetic and approachable, fostering a positive and inclusive team culture.
- Committed to personal growth and continuous learning.
- Passionate about sustainability and outdoor adventures.
- Energetic and enthusiastic, with a strong work ethic and a 'can-do' attitude.
- Dedicated to creating powerful moments and memorable experiences for members and guests.
- You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.
- You bring first-hand knowledge of F&B operations, including state liquor laws, health regulations, and best practices.
- You have experience with building and executing training manuals and maintaining exceptional service standards.
Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership.
Requirements
Education and Experience
- 5 or more years of leadership experience.
- 2 or more years of hospitality, fitness, spa, or club leadership experience.
- Formal restaurant management training within a corporate environment.
- Experience in banquets, special event planning, and managing a variety of F&B operations, from quick service to fine dining.
- Bachelor’s degree preferred.
- Ability to stand for long periods
- Ability to lift up to 50lbs
$100,000-$120,000/annually plus bonus
Salary : $100,000 - $120,000
