What are the responsibilities and job description for the Entry Customer Service Representative position at Gravity IT Resources?
Job Title : Entry Customer Service Representative
Location : Pembroke Pines, FL (hybrid)
Job-Type : Direct Hire
Referral Fee : / - $750
Employment Eligibility : Gravity can only consider US Citizens or Green Card Holders at this time.
Position Overview
Gravity is seeking a Customer Service Representative who will support customers in resolving issues by answering questions, routing calls to the appropriate department, creating tickets, and providing product and service information.
Main Duties / Responsibilities :
- Interact with customers via telephone, email, or online chat to provide support and information on assigned products or services.
- Handle customer inquiries and complaints by directing calls to the appropriate person / department (transferring calls, creating a sales lead, and / or creating a ticket).
- Troubleshoot and resolve product issues, working with account managers and technical teams.
- Ensure that proper actions are taken to address customers' problems and concerns, utilizing knowledge of specific products or services to assist or escalate as needed.
- Assist customers in effectively utilizing SAAS solutions and finding value in the services provided.
- Document and update customer records in CRM systems based on interactions to track inquiries, complaints, and comments.
- Provide information on products and services, as well as updates on returns.
- Perform other related duties as assigned.
Required Skills / Abilities :
Education and Experience :
