What are the responsibilities and job description for the Help Desk Technician position at Gravity IT Resources?
Job Title : Help Desk Technician
Location : Alvarado, TX (5 days onsite per week)
Duration : Permanent
Work Auth : USC / GC Holder
The Role : We are looking for a Help Desk & IT Support Specialist to join our client’s incredible team. The person in this role will provide technical assistance to associates regarding various hardware and software applications and provide guidance for how to resolve technical issues.
Our client offers a comprehensive benefit package including medical, dental, vision, disability, FSA’s, and life insurance.
They also offer paid time off, 401k, and an employee assistance program.
Why Should You Apply?
Fast growing company with great opportunities to grow your career.
Collaborative and supportive team.
Fast-paced environment with an opportunity to gain experience in a variety of tasks across the Information Technology spectrum.
Responsibilities :
IT Resolution : Monitor and respond quickly to incoming requests relate to IT issues.
IT Support & Troubleshooting : Maintain computer systems and act as support if any system goes down.
Onboarding & Offboarding Management : Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
Network Assistance : Maintain user PCs, including upgrades and configuration as needed.
Asset Management : Keep inventory of all equipment, software, and license users.
Create emails in Azure Active Directory (AD).
Perform message tracing in Azure AD.
Manage licensing in Office 365 (O365).
Support and troubleshoot DNS servers.
Ensure customer / end-user satisfaction after ticket resolution.
Troubleshoot Mac, PC, and O365 environments for non-ticket-related issues.
Requirements :
Knowledge of computer software, operating systems, and hardware.
Experience with Microsoft Office, ticketing systems, and networking.
Expert in Mac OS
Excellent verbal and written communication skills.
Good problem-solving and critical thinking skills.
Able to work in a team as well as independently.
Experienced in providing professional and courteous customer service.
Must be able to travel when required.
Must dress in business casual attire.
Must be able to handle high-pressure situations with executive team and maintain a professional IT persona.
Azure Active Directory (AD) : 1 year experience creating emails, message tracing, and resolving tickets.
2 years overall experience with AD.
2 years supporting licensing and troubleshooting Office 365 (O365)
2 years experience maintaining, troubleshooting, and resolving tickets related to DNS servers.
2 years experience with ticketing systems (e.g., Freshdesk, or similar).
2 years troubleshooting Macs, PCs, and Windows devices.
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