What are the responsibilities and job description for the Onboarding Implementation Specialist position at Gravity IT Resources?
Job Title : Onboarding Implementation Specialist
Location : Pembroke Pines, FL (5 days onsite)
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Job Type : Direct Hire
Referral Fee : / - $1,500
Employment Eligibility : Gravity can only consider US Citizens and Green Card Holders at this time.
Job Summary : Responsible for providing clients with timely and effective training to get them properly set up with their products and services.
Main Responsibilities :
- Guides clients through the implementation process, answering questions as needed regarding setup and utilization of the software.
- Trains clients on using the software.
- Maintains a schedule with clients for training sessions and ensures on time for sessions.
- Identifies issues during the implementation process and escalates to proper team to resolve.
- Documents and updates customer interactions in CRM.
- Other related duties as assigned.
Required Skills / Abilities :
Nice-to-Haves :
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