What are the responsibilities and job description for the Sales Operations Analyst position at Gravity IT Resources?
Sales Operations Analyst
Location: Remote (PST)
Shift: 8am – 5pm PST
Job Type: 18-month contract
JOB DESCRIPTION: Our client is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. The Senior Sales Operations Associate partners with Sales to generate, modify and deliver high-quality customer-facing documentation in support of sales objectives, as well as provide operational and strategic support to a team of Sales Executives. The Associate is an integral partner to their Sales team and consistently ensures operational excellence and efficiency.
Job responsibilities include:
- Partner with the Sales team, with a high focus on the federal space to deliver high-quality customer-facing documentation in support of sales objectives by complying with internal processes and policies, including auditing documents throughout the quote-to-order process to ensure high-quality output
- Collaborate, have a general understanding of, and build strong relationships with cross-functional teams, including Finance, Legal, Order Management, Contracts, Services, and Sales, to ensure quote-to-cash compliance
- Understand and apply the go-to-market strategies, sales promotions, product offerings, and processes when collaborating or advising sales on deal structure
- Familiarity with sales cycles and environments
- Update Salesforce CPQ throughout the sales cycle to ensure data integrity
- Execute and track credits and RMAs through to completion
- Manage redlines, escalations, and approvals
- Support peers to ensure equal distribution of workload
- Onboard new Sales Executives to work efficiently with Sales Operations
- Embrace evolving technology to support business needs
- Support Month and Quarter End business
- Learn, adapt and retain information to support an ever-changing Sales Operations role
- Identify and participate in process improvement initiatives
- Manage the licensing, fulfillment, renewal and and delivery of GovTA license
Qualifications:
- 2 years of post-secondary education or relevant work experience in a sales or customer service environment
- Technical aptitude and experience with Oracle, Salesforce, and Microsoft applications are preferred
- Excellent written and verbal communication skills
- Strong attention to detail
- High self-motivation, responsibility, and flexibility to achieve results
- Organized and able to multi-task in a fast-paced and demanding environment
- Limited travel required
Salary : $25 - $29
