TRANSPORTATION DISPATCHER
Position Summary :
Gray Line Transportation Dispatcher is required to be quick at multi-tasking. Must have the ability to retain information given. Must be able to work in a fast-paced environment and work as a team player with others. Strong organizational skills. Strong follow-up skills. Must be self-motivated.
Benefits :
- Starting Pay : $25-$35 / HR
- Generous PTO - Accrue 112 hours in your first year
- Medical, Dental, Vision, and life insurance
- 401K
Duties and Responsibilities :
Answer incoming calls to our livery and charter dispatch departmentOversees, reviews, and / or assigns equipment utilization, inspects, and verifies attendance reporting, arranges for emergency coverage of line runs and charters and be willing to fill in when the need arisesNotifies appropriate personnel in case of Operator emergencies and disruptions or cancellations of serviceReviews complaints and conducts factual investigations, and recommends appropriate course of actionEnsures that all supervisor, chauffeur and driver activities are completed : Driver Logs, passenger count, Ticket proceduresOversees drivers and chauffeurs and resolves issues and requestsMakes sure all policies and procedures are being adhered toSchedule and dispatch drivers and vehicles based on workloadMake sure all drivers have confirmed upcoming workUpdate dispatch grids and trip scheduleEstablish rapport for drivers and chauffeursMaintain a close working relationship with our other departmentsCommunicate with drivers, chauffeurs and clients by email and telephoneMust take a proactive approach to all operational duties example : Scheduling of vehicles, drivers & hotels and maintaining the maintenance schedule of vehiclesKnowledge, Abilities, and Skills :
Must be able to work quickly, but with high attention to accuracy and detail.Must be able to work independently without constant supervision, and be able to make independent decisionsAbility to multi-task in a fast-paced department with the ability to follow through with each task givenAbility to adapt to ongoing changes in procedures and policiesMust be able to work under pressure and problem solveMust understand, interpret, apply laws, rules, regulations and policiesAbility to learn and monitor bus-based communication technology applications in a timely mannerKnowledge of transportation industry and dispatch, scheduling is a plusMust be able to be to work - days, nights & weekendsRequires a professional demeanor, positive attitude, and ability to work with driver's, staff, and customersStrong communication skillsStrong attendance recordTeam PlayerEducation & Experience :
High school diploma or equivalent.1 year of dispatch experience required.1 year of customer service experience required.Status : Full time, non-exempt.
Additional Information :
Every employee at Gray Line Tennessee has a stake in the safety of our clients, customers, and employees. Gray Line Tennessee is a Drug Free and Smoke Free facility.
Gray Line Tennessee offers benefits which reflect our commitment to attracting and retaining the best employees. We offer health, vision, dental, short and long-term disability, supplemental life and 401k benefits.
Gray Line Tennessee is an equal-opportunity employer, where all qualified applicants will be given equal consideration for employment without regards to race, sex, color, religion, national origin, disability status, veteran status, or other statues protected by law.
Please visit www.graylinetn.com / careers to view all our open positions.
Salary : $25 - $35
