What are the responsibilities and job description for the Program Manager, Residential Waiver Services position at Gray Residential Services?
PROGRAM MANAGER
Program Manager (PMs) coordinate person-centered services and supports to people with intellectual and developmental disabilities living in their own homes in the community. PMs play a vital role in helping people live a meaningful and purposeful life in the direction of their choice. PMs are responsible for oversight of daily operations fir a caseload of Supported Living sites and for implementing procedures to ensure the quality and integrity of services provided.
DUTIES & RESPONSIBILITIES
PROGRAM OVERSIGHT
¾ Ensure individuals’ homes and programs comply with all rules and regulations as indicated in 460 IAC 6, DDRS policies, the individual’s PCISP, and all Gateway policies and procedures.
Ensure required documentation is kept up to date and accurate for all service sites, including but not limited to: Daily Support Records/PCISP Data Tracking, MAR, monthly budgets, Meaningful Day Calendars, Risk Issue Protocols and tracking sheets, Service Agreements, and Emergency Action Plans.
Complete and document service site visits within established guidelines.
Ensure appropriate and timely incident follow up including completion of Section II of the Incident Report form and filing DDRS-reportable incidents.
¾ Ensure supervisor attendance at quarterly and annual support team meetings. Document IST meeting notes and meeting checklists.
Ensure completion of individualized training for direct reports.
Coordinate with the Financial Benefits Coordinator to ensure that financial needs are communicated, and benefits applications are filed.
Provide on-call support as assigned after regular business hours and on weekends.
SERVICE DOCUMENTATION OVERSIGHT
Generate quarterly Service Summaries and upload to the CM Portal within established guidelines.
Ensure appropriate documentation for health and medical appointments and health supports.
Upload Risk Issue Protocols and other requested documentation to the CM Portal within established guidelines.
Complete monthly documentation and weekly billing remittance within established guidelines.
Maintain individuals’ Program Book and electronic file within established guidelines including maintenance of individual electronic files, monthly remittance files, and individualized training files.
HEALTH & SAFETY
Coordinate as needed with the pharmacy and doctors to ensure medication and specialized training needs are met.
Ensure supervisor attendance at psychiatrist appointments.
Coordinate completion of maintenance as needed.
Ensure environmental safety of service sites and vehicles within established policies and procedures.
COMMUNICATION
Communicate with case managers and other support team members as needed to ensure service provision is consistent with PCISPs and provide conflict resolution as needed.
Communicate incidents to the Director of Residential Services timely.
Report issues requiring formal internal investigation to the Director of Residential Services.
Demonstrate/maintain professional internal and external relationships, cooperation and partnership with all Gateway employees, managers, and the people we support.
EMPLOYEE ONBOARDING
Work with the Advisory Board to identify hiring needs and to interview and onboard new employees as appropriate.
As needed, conduct assigned sections of new employee orientation following established guidelines.
NEW ADMISSIONS
Assist with attending transition meetings and participating in the admissions process including arranging moving teams, truck rental, and new home set up.
LEADERSHIP
Provide direct oversight and supervision of subordinates.
Complete Performance Observation Logs quarterly.
Conduct timely and accurate evaluations and disciplinary actions following established procedures.
MINIMUM QUALIFICATIONS
At least 1 years of direct experience working with people with intellectual and developmental disabilities with 1 year of supervisory experience
Ability to apply sound, mature decisions
Willingness to work a diverse schedule based on the needs and preferences of the people we support
Obtain and maintain a working cell phone
Ability to bend, stoop, sit, stand, reach, and lift items weighing at least 75 pounds
Meets 460 IAC 6 minimum qualifications for a direct care staff:
Job Type: Full-time
Pay: From $43,888.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Salary : $43,888