Multi Site Property Manager

Echo Park & Forest Ridge Apartment Homes is seeking an experienced, rockstar Property Manager to lead a team in excellent customer service, facilities management, and community engagement. This person would maintain 2 properties in Bloomington, which includes leasing in a very competitive market. These assets consist of Forest Ridge - 114 unit community and Echo Park, 154 unit community. These communities are expected to retain a high occupancy level, while appealing to many different types of people. This community requires an energetic, organized, detail oriented leader with a motivated and positive attitude.

The Property Manager is responsible for all property operations, financial performance, team development, and customer satisfaction. As the Property Manager, you will be responsible for embodying and working to reinforce Gray Residential mission, values, culture, and goals.

JOB REQUIREMENTS

• High School Diploma, General Education Degree (GED), and/or Bachelor’s Degree
• At least three (3) plus years of property management experience (Multifamily Preferred)
• At least one (1) year of Property Manager experience (Multifamily Preferred)
• Experience with Entrata Property Management Software (Preferred)
• History of successful rent collections and working with a collection agency
• Exposure to working with outside vendors
• Experience with the eviction & court processes
• History of successfully marketing and leasing an apartment community
• Knowledge of developing and following annual budgets
• History of exceptional customer service
• Strong leadership and project management skills
• Ability to organize and direct oneself and effectively supervise
• Strong oral & written communication skills
• Solid understanding and skill set in Microsoft Office Suite & Adobe PDF
• Excellent organizational skills
• Knowledge of laws and regulations pertaining to property management (i.e., Fair Housing, Tenant Laws, OSHA, EPA, etc.)
• Any certifications from the National Apartment Association is a plus
• Valid state issued driver’s license
• Be able to lift up to twenty-five (25) pounds

JOB RESPONSIBILITIES

• Collect monthly rents and work with property designated collections company.
• Communicate efficiently and effectively with residents about delinquency, move-in and move-out process, eviction notices, turn process, etc.
• Hire and terminate staff members as needed and according to the allocated budget.
• Represent the property at court hearings to deal with eviction and collection proceedings.
• Make sure property management software is operating at an optimal level and is up to date daily.
• Complete weekly, monthly, quarterly, and annual management reports.
• Handle all customer service issues as they arise.
• Work with maintenance supervisor to establish contracts with outside vendors to perform routine services (i.e., landscaping, trash collection, etc.).
• Work with maintenance supervisor to set up a turn schedule, bid out turn services, and oversee all turn operations.
• Make sure all property staff completes all assigned training.
• Perform financial move-out statements and mail and email to former residents.
• Complete move-in and move-out inspections.
• Plan, approve, and execute all marketing activities and resident/prospect events.
• Monitor leasing performance of staff members and marketing actions.
• Ensure hospitality and customer services at the property are at an exceptional level.
• Conduct routine audits on community structure and report any issues as they arise.
• Conduct routine audits on all files for accuracy and missing files.
• Assist with capital expenditure (CAPEX) walks and REAC Inspections (if applicable).
• Make sure that excellent curb appeal is always maintained.
• Providing market data and rent recommendations.
• Sending out renewal offers and executing renewals.
• Report all liability and community incidents and ensure that all workers’ compensation claims are reported and properly documented.
• Answer phone calls and emails, tour prospects, complete applications and leases, and gather all qualifying documents to finalize lease files.
• Complete routine safety checks.
• Financially operate the property within the given budget.
• Strive to improve property reputation throughout the year.
• Make sure all maintenance and safety documents and files are organized, up to date, and easily accessible.
• Monitor all property staff is complying to all federal and local laws, federal mandated regulations, and company issued policies and procedures.
• Any other duties as assigned.

ADDITIONAL BENEFITS

Gray Residential offers a competitive compensation package, including but not limited to:

• Medical Insurance
• 401k Plan with employer match
• Company paid dental and vision insurance
• Company offers short- and long-term disability, as well as life insurance options
• Paid time off structure and company paid holidays
• Apartment discount program
• Employee referral program

TRAVEL REQUIRED: Less Than 5%

REPORTS TO: Regional Manager

BONUS: Renewal Bonus Commission

Gray Residential and Gray Capital is an equal opportunity employer and a drug free workplace.