What are the responsibilities and job description for the Network Operations Shift Lead position at Gray Tier Technologies?
Network Operations Center Shift Lead
We are currently seeking a NOC Shift Lead to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population. As our NOC Lead, you will oversee administration, monitoring, sustainment, incident, and problem management activities.
This position is based in Arlington, VA and is 100% on-site. The incumbent will be leading Day Shift, 6am-2pm Monday-Friday.
Primary Responsibilities
- Oversee contractor support staff for the CESO NOC on either the first, second, or third shift (a rotational schedule among our leaders is preferred to get exposure to all 3 shifts)
- Coordinate and assign workload based on priorities and skillset of staff
- Work closely with the other functional managers and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.
- Provide situational awareness to government customer on a variety of technology based issues impacted the networking systems and ensures GSMO leadership is aware of highly visible network outages.
- Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.
- Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.
- Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.
- Assist in providing direct technical support to government customer.
Basic Qualifications
- BS in computer science or IT and 8 years of experience. Add'l experience may be considered in lieu of degree.
- IAT Level II Baseline Certification (e.g. CCNA Security, CySA , GICSP, GSEC, Security CE, CND, SSCP)
- Candidate must possess an Active TS/SCI clearance and ability to obtain and maintain CI Poly
- Experience leading teams in a high op-temp, top secret environment
- Prior experience overseeing diverse staff
- Ability to work in a 24/7 operation.
- Candidate may be asked to obtain CI Poly in future
Preferred Qualifications
- Prior experienced with DISA and DISA’s support to mission partners
- TS/SCI w/CI Poly Preferred
